Objectives
Customer Service Representative looking for a position where I can apply my customer service experience and technology skills during and after providing service to solve problems creatively and use tact to find common ground and achieve WIN-WIN outcomes.
Experience
Lime Bike & Scooter: California, Spain & France (Upwork)
September 2018 – August 2019
I started off as a Customer Service Representative for English, and within 6 months, I was promoted to handle French and Spanish.
Data Vimenca Call Center
February 2018 – July 2019
I started off as a Customer Service Representative for CenturyLink/DirecTV (USA) and also, I was a backup agent for Western Union Compliance Department.
United Nearshore Operations Call Center
March 2013 – November 2017
Data Entry, Data Processing, Chat Support, Call Handling, Email Handling for Cartera.com, Hottopic.com and brother-usa.com
Education
Pontificia Universidad Católica Madre y Maestra (Santiago, Republique Dominicaine)
2013 - 2018 Bachelor of Business Administration (B.B.A)
Canado Technique (Port-au-Prince, Haiti)
2009 - 2011 Computer Science (Microsoft Office / Web Design / Network)
Languages
French: Native or Bilingual
English: Native or Bilingual
Spanish: Fluent
Communication
I have been in the Customer Care Department for 6 years. I fluently speak English, French and Spanish.
After more than 9 years of experience providing customer service (CSR) in BPO call centers, it's time to work as Freelancer because Technical Support, Chat support, Ticketing, Compliance, Internet Research, Email Support, Cold Calling, Shopify & eCommerce Support, Phone Support, and Data Entry has been my daily tasks.
Therefore, if you are looking for an energetic, self-motivated, trustworthy and hardworking trilingual Customer Service Representative, I am the one you are looking for because I have been remunerated several times as the employee of the month.
I always do my best to achieve the highest results because I have great communication and interpersonal skills for Technical Support, Compliance and Customer Service (CSR).
References
Lesly Francois McArthur Lexine-
