Chukwunonso Ofili Njoku

Chukwunonso Ofili NJOKU, M.Eng -Port Harcourt, Nigeria. My Portfolio Check my LinkedIn here PROFESSIONAL SUMMARY A results-driven professional with a strong foundation in chemical engineering, I specialize in streamlining operations, optimizing workflows, and automating processes. With over 4 years of experience in administrative, operational, and project management roles, I help businesses improve efficiency by integrating CRM systems, automating tasks, and implementing lowcode/no-code solutions. My expertise in AI, system integration, and process optimization empowers teams and executives to manage projects seamlessly and achieve measurable results. Whether optimizing workflows in Monday.com, Asana, or through Zapier automations, I am committed to driving business growth and ensuring on-time project delivery. EDUCATION    Masters of Engineering in Chemical Engineering | University of Uyo CGPA: 68.45% (Merit or B) Bachelor of Engineering in Chemical Engineering | University of Benin CGPA: 4.08/5.00 (Second Class Upper Division) National Diploma (ND) in Chemical Engineering Technology | Auchi Polytechnic CGPA – 3.59/4.00 (Distinction) - SKILLS & CORE COMPETENCIES        Automation & Integration: Automate repetitive business processes using AI, Low-Code/No-Code tools (Zapier, Make.com, Webhooks, and API requests) to reduce manual input, save time, and minimize errors. Platforms/tools integration for optimal cross-application interactions and seamless flow. Project & Workflow Management: Project management (initiation to closure – business case, project charter, project budget planning, project scheduling, WBS, Risk and RAID Log), task coordination, automation, and structured execution (Monday.com, Asana, Trello, ClickUp, etc.) Process Documentation & Optimization: SOPs and BPDs creation, business process mapping, and reporting (Google Workspace, Microsoft Office, Lucidchart, Draw.io, Miro, etc.) Administrative & Executive Support: Email & calendar management, appointment scheduling, inventory tracking, and vendor relations, client onboarding, data entry, report & documentation, basic visual content creation for presentations and marketing. (Canva), online research, inventory tracking, customer service & correspondence rendering email, chat, and ticket-based support using top CRM tools (Hubspot, Freshdesk), and more. Data Management & Analytics: Data entry, reporting, and visualization (Microsoft Excel, Google Sheets, Power BI, etc.) ChemE Tools: Design Expert, Aspen Hysys, ChemDraw Soft Skills: Team player, Technical Support, Good Coordinator, Communication (written & verbal) & Collaboration (Slack, Microsoft Teams, Zoom, Discord, etc.), Task delegation, Resource allocation, Problem solver, Quick learner, Proactive, Strategic thinker, Effective communicator, Result oriented, Analytic thinker, Innovative, Accountable, Result oriented, Highly adaptable, Big-pictured, Resilient, Proper Time Management, Committed. WORK EXPERIENCE Executive Assistant & Operations Support | Nonselite Farms June 2023 – Present  Efficiently manage the owner’s calendar, emails, and appointments, boosting on-time task completion by 20%.  Oversee farm operations, managing 11+ projects and improving team productivity by 15%.  Maintain customer relationships using CRM, enhancing engagement and response time by 10%.  Coordinate inventory management and vendor relationships, reducing delays by 30%.  Handle data entry and reporting, cutting manual tasks by 25% through workflow automation.  Assist with onboarding and training, improving employee retention by 10%.  Conduct market research, providing 5+ actionable insights that drive farm growth. Business Operations Lead | Nonselite Cosmetics & Hair World Dec 2020 – Sept 2023  Managed 300+ monthly transactions, achieving a 95% customer satisfaction rate.  Executed marketing campaigns that increased revenue by 17% and boosted brand visibility.  Led a team of 5 employees, improving productivity by 21% through training initiatives.  Developed promotional campaigns, attracting 75+ new customers quarterly and increasing retention by 15%.  Sourced products and managed financial records for efficient operations. Page | 1 TRAININGS & CERTIFICATIONS          Agile Explorer | IBM Asana Workflow Specialist Certificate | Asana Project Management Fundamentals: APM-PFQ, PRINCE2 | Alison Projects in Controlled Environments Version 2 - Fundamental Concepts | Alison Project Management Fundamentals | IBM Must-Have Skills (Training) for Virtual Assistants | Udemy Virtual Assistant course | Career Crafters Academy Foundations: Data, Data, Everywhere | Google Introduction to Data Analytics | IBM - Page | 2