Chukwuebuka Udeh

CHUKWUEBUKA UDEH SALES DEVELOPMENT REPRESENTATIVE (SDR) || LEAD GENERATION || PIPELINE GROWTH Enugu, Nigeria || PROFESSIONAL PROFILE Strategic Sales Development Representative with practical expertise in outbound prospecting, cold email and DM outreach, and appointment setting. Proven ability to build high-quality prospect lists, execute personalized multichannel campaigns, and convert targeted outreach into qualified sales meetings. Strong command of CRM systems, lead intelligence tools, and pipeline tracking, with experience supporting SaaS, agency, e-commerce, and service-based sales motions. Committed to disciplined follow-up systems, clean data management, and consistent contribution to revenue pipeline growth. CORE SKILLS Outbound Prospecting (Cold Email, LinkedIn DM, Calls) | Lead Research & ICP Targeting | Multichannel Outreach Campaigns | Lead Qualification & Discovery | Objection Handling & Structured Follow-Ups | Appointment Setting & Calendar Coordination | CRM Management & Pipeline Hygiene | Sales Reporting & KPI Tracking | Client Communication & Relationship Building Tools: Salesforce | HubSpot | Apollo.io | Lemlist | Asana | Google Workspace | Excel | Slack | LastPass | Calendly | Linkedin Sales Navigator | Phantom Buster | Go High Level​ ​ ​ ​ CAREER SUMMARY Sales Development & Lead Generation Specialist 08/2025 – Present Sparkle Agency – Enugu, Nigeria ●​ Execute advanced lead research to identify, validate, and segment 150–300 high-value prospects weekly across SaaS, agency, and service-based markets using strict ICP and buyer-intent criteria. ●​ Engineer personalized cold email and DM outreach sequences that consistently generate double-digit reply rates through message testing, sequencing discipline, and audience alignment. ●​ Convert engaged prospects into sales-qualified meetings by conducting structured discovery conversations that align prospect pain points with client value propositions. ●​ Enforce pipeline accuracy by maintaining pristine CRM records, monitoring outreach performance metrics, and refining follow-up strategies to maximize conversion efficiency. Sales & Customer Relationship Manager 06/2019 – 07/2025 Bukalee Enterprise – Enugu, Nigeria ●​ Directed 100% full-cycle sales execution for a food supply business while coordinating a four-person sales and delivery operation to sustain consistent revenue flow. ●​ Drove systematic lead acquisition across WhatsApp, Facebook, and digital channels, accelerating customer base expansion through targeted outreach and conversion-focused engagement. ●​ Institutionalized CRM-led sales tracking to capture customer intelligence, control follow-up cadence, and improve order-to-close visibility across all sales interactions. ●​ Elevated customer lifetime value through disciplined communication workflows and retention strategies that significantly increase repeat purchases and long-term loyalty. Customer Relations Manager 05/2022 – 10/2024 Evergreen Laundry Service – Enugu, Nigeria ●​ Controlled customer experience operations for 300+ recurring clients, ensuring service consistency, rapid issue resolution, and sustained customer satisfaction. ●​ Transformed operational performance by training and supervising an eight-member service team, resulting in measurable gains in turnaround time and service reliability. ●​ Spearheaded the deployment of a pickup-and-delivery service model that materially increased order volume and operational reach. ●​ Secured recurring revenue growth by executing proactive customer engagement and follow-up systems that strengthened retention and repeat usage. KEY ACHIEVEMENTS ●​ Accelerated revenue pipeline by converting outbound engagement into 15–25 sales-ready conversations per month, materially increasing opportunity volume for closing teams. ●​ Outperformed industry response benchmarks by sustaining 10–15% engagement rates across outbound messaging initiatives through precise audience targeting and message optimization. ●​ Scaled prospect acquisition by sourcing and qualifying 600–800 verified decision-maker contacts monthly, significantly improving outreach capacity and handoff speed. ●​ Elevated sales execution discipline by enforcing data integrity and performance reporting standards, resulting in sharper follow-up timing and stronger conversion predictability. EDUCATION & TRAININGS 2019 Bachelor of Science (B.Sc.) – Marketing Ebonyi State University 2025 In-Demand IT Skills Digital Witch Academy 2025 Project Management Digital Technology Business School, London 2025 Business Analysis Digital Technology Business School, London