Chukwuebuka Anyadubaalu

CHUKWUEBUKA ANTHONY ANYADUBAALU Lagos Nigeria - –-Virtual Assistance || Customer Service and Business Management || Customer relationship || Data entry || Appointment Setting || Project management PROFESSIONAL SUMMARY Dedicate and detail-oriented professional with over 5 years of experience in virtual assistance, customer service, and customer relationship management. Proficient in appointment setting, data entry, and lead generation to drive business growth and enhance client satisfaction. Skilled in leveraging innovative strategies to streamline processes and exceed customer expectations. Adept at maintaining strong client relationship and providing exceptional support to ensure operational efficiency. Known for accuracy in data entry a proactive approach to lead generation. Seeking to contribute expertise in virtual assistance and customer service to drive success in a dynamic work environment. RELEVANT SKILLS Data Entry:  Proficient in accurately entering, Updating, and Managing data using tools like Microsoft Excel and Google Sheets.  Demonstrated ability to maintain data integrity and confidently while meeting tight deadlines. Lead Generation:  Skilled in identifying and nurturing potential leads through various channels including social media, Email marketing, and Cold calling.  Track record of generating high-quality leads that convert into sales opportunities for clients of businesses. Customer Success  Experienced in building strong customer relationships to ensure successful outcomes and long-term satisfaction.  Proven ability to understand customer needs, Provide tailored solutions, and drive customer loyalty and retention. WORKING EXPERIENCE: 01/2021 – 04/2024 Bukson Enterprise Limited – Lagos State Manager  Mentored and trained new employees on company policies and procedures.  Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer services skills  Managed daily operations including scheduling and budgeting, excellent multitasking capabilities. 07/2017 – 06/2018 Mainstream Energy Solutions Limited – Niger State. Workshop Assistant  Analyzed data from past workshops in order to determine which topics should be included in upcoming ones.  Monitored progress of each participant throughout the duration of the workshop session.  Organized inventory of workshop supplies, ensuring accurate tracking of all items used. 02/2014 – 09/2015 Masters Energy Oil and Gas – Portharcourt, River State Maintenance Technician  Utilized hand tools, power tools and precision measuring instruments during repair work.  Maintained safe working environment utilizing personal protective equipment.  Replaced or repaired worn-out parts and components. 03/2012 – 07/2012 Naional Center for Energy and Development – Nsukka, Enugu State Workshop Technician  Developed innovative modifications for existing machines based on customer feedback  Assisted customers with troubles hooting complex technical issues, providing timely solutions. EDUCATION High School Diploma Federal Polytechnic Idah – Kogi State CERTIFICATIONS   Certificate in IT Acquisition Customer service certificate