Chukwu Uchenna Mercy

CHUKWU UCHENNA MERCY PROFESSIONAL SUMMARY Organized and detail-oriented Virtual Assistant with expertise in customer support and appointment setting. Skilled at managing administrative tasks, responding to client inquiries, scheduling meetings, and maintaining clear communication. Proficient with a range of productivity and communication tools, dedicated to delivering efficient, reliable, and professional services. SKILLS • Virtual Assistance & Administrative Support • Customer Service & Support • Appointment Scheduling & Calendar Management • Email & Chat Communication • Data Entry & Documentation • Problem-Solving & Multitasking • Tools: HubSpot, Zendesk, Slack, Google Workspace, Trello, Asana, LiveChat PROFESSIONAL EXPERIENCE Appointment Setting Specialist Freelance / Remote | October 2023 - September 2024 • Reached out to leads and scheduled appointments for clients efficiently. • Maintained accurate records of client interactions and follow-ups. • Ensured clear communication between clients and service providers. • Contributed to client satisfaction by managing schedules and reminders professionally. Virtual Assistant & Customer Support Freelance / Remote | October 2024 - September 2025 • Managed client communications via email and chat, providing prompt and professional responses. • Scheduled appointments and organized calendars to ensure smooth workflow. • Assisted with data entry, document preparation, and other administrative tasks. • Handled multiple tasks simultaneously while maintaining accuracy and attention to detail. • Built strong client relationships by providing reliable support and follow-ups. EDUCATION Higher National Diploma in Biochemistry Federal Polytechnic Oko, Anambra State | 2024 LANGUAGE English - Fluent