Chukwu Uchenna Mercy

Dedicated Virtual Assistant, Customer Support Specialist, and Appointment Setter with a passion for helping businesses stay organized, productive, and connected with their clients. I specialize in providing remote support that allows teams to focus on growth while I efficiently manage day-to-day administrative tasks.

As a Virtual Assistant, I handle email and calendar management, data entry, CRM updates, research, and document preparation. I pride myself on being detail-oriented, proactive, and highly organized, ensuring all tasks are completed accurately and on time. Clear communication and reliability are at the heart of my work, and I always strive to maintain professionalism in every project.

In my role as an Appointment Setter, I help businesses generate leads, schedule meetings, and maintain consistent follow-ups with potential clients. I am confident in phone and email communications and can adapt my approach to different audiences. By handling client interactions professionally, I help businesses build strong relationships, save time, and boost productivity.

As a Customer Support Specialist, I provide chat, email, and phone support to clients, assisting with inquiries, troubleshooting, and maintaining positive client experiences. I ensure timely and professional communication to keep customers satisfied and help businesses maintain a strong reputation.

I am skilled in a variety of tools and platforms including CRM systems (HubSpot, Zoho, GoHighLevel), Google Workspace (Docs, Sheets, Calendar), Microsoft Office, and project management tools like Trello, Asana, and Slack. I am quick to learn new systems, which allows me to integrate seamlessly into any remote team.

My goal is to provide accurate, timely, and high-quality support that empowers business owners and teams to focus on what matters most. I value professionalism, attention to detail, and a proactive approach to problem-solving. I thrive in remote environments, understanding the importance of productivity, meeting deadlines, and clear communication.

Whether it’s managing administrative tasks, handling client communications, scheduling appointments, or providing general virtual assistance, I am committed to delivering exceptional results. I am eager to take on new challenges, support your business, and grow alongside your team as a trusted remote professional.