Chukwu Uchenna Mercy

CHUKWU UCHENNA MERCY ABOUT ME I am a dedicated professional with 2 years of experience providing reliable support in Virtual Assistance, Customer Support, and Appointment Setting. I specialize in helping clients stay organized, manage communications, and streamline their workflows. I am proficient in HubSpot, Zendesk, Slack, Trello, Asana, Google Workspace, and LiveChat. I pride myself on being detail-oriented, proactive, and professional, ensuring every task is completed accurately and on time. ROLE & EXPERTISE 1. Virtual Assistant Services & Skills: • Administrative support and task management • Data entry and documentation • Project organization and workflow optimization Sample Work: • Managed multiple client calendars and task lists using Google Calendar and Trello. • Created templates for emails, reports, and documentation to streamline repetitive tasks. • Monitored and updated project progress, ensuring deadlines were consistently met. 2. Customer Support Specialist Services & Skills: • Chat and email support • CRM management (HubSpot, Zendesk) • Resolving client inquiries professionally Sample Work: • Drafted professional responses for customer inquiries, maintaining a polite and concise tone. • Recorded client interactions in CRM systems, tracked issues, and scheduled follow-ups. • Provided proactive updates to clients to ensure satisfaction and timely resolution. 3. Appointment Setting Specialist Services & Skills: • Scheduling meetings and appointments • Follow-ups and reminders • Coordinating between clients and service providers Sample Work: • Created weekly appointment schedules with no conflicts. • Ensured timely follow-ups for all meetings, improving client engagement. • Maintained accurate records of all scheduled appointments for easy tracking. Tools & Software Proficiency • CRM & Communication: HubSpot, Zendesk, Slack, LiveChat • Project Management: Trello, Asana • Productivity: Google Workspace (Docs, Sheets, Calendar, Drive) • Others: Microsoft Office Suite LANGUAGE • English — Fluent WHY HIRE ME I bring reliability, attention to detail, and proactive problem-solving to every project. I ensure clear communication, accurate task management, and seamless workflow, making me a valuable partner for clients who want their operations to run smoothly.