Chukwu Constance Chiamaka

CHUKWU CONSTANCE-| -| Lagos, Nigeria. LinkedIn | Portfolio Summary A dedicated Customer Support Professional with 3+ years of experience in delivering exceptional client support, building strong relationships and ensuring customer satisfaction in a driven environment. Strong communication skills, great at problem-solving, and experienced in working independently to meet deadlines in virtual environments. Seeking to join your team to enhance customer engagement and drive retention. ​ Skills Technical skills:, ●​ CRM and Support platforms: Hubspot, Zendesk, Freshdesk, Intercom Analysis: Google Sheets, SQL (Basic), ●​ Project Management: Asana, Trello, ClickUp ●​ Lead Generation and Appointment Scheduling ●​ Email Marketing and Management: Lemlist, Mailchimp ●​ Automation Expert: Zapier and Hubspot ●​ Telemarketing ●​ Data Soft Skills: ●​ Strong attention to detail, problem-solving, ●​ Effective communication with teams and clients, ●​ Deadline-oriented with excellent organizational skill. ●​ Analytical Professional Experience DigitalWitch Support Group| (Aug 2024 – Jan 2025, Remote). Technical Customer Support Specialist​ ​ ​ ​ ​ ●​ Managed 50+ customer inquiries weekly via email and chat, ensuring prompt resolution of payment and transaction-related issues by implementing a ticketing system that reduced recurring complaint backlog by 60%. ●​Led efforts to streamline refund processing, reducing resolution times by 30% through improved workflows. ●​Collaborated with internal teams to troubleshoot software, hardware, and network-related issues and resolve payout and transfer failures. Followup on escalated cases to ensure timely resolution and user satisfaction ●​Documented and tracked clients issues using Zendesk and Freshdesk to ensure timely resolution, improved customer response time by 15% through process optimization. Stace Bakery | (Jan 2021 – April 2024, Enugu,, Nigeria)​​ ​ ​ ​ ​ ​ Customer Service Representative​ ●​ Achieved an increase in customer outstanding feedback rating by resolving over 30 customer inquiries daily through phone calls and email that reduced the average response time to inquiries. ●​ Collaborated with the sales team to upsell products and services, contributing to a 9% increase in revenue and recognition for great communication skills and received positive feedback from customers regarding professionalism. Executive Assistant (Real Estate) | (Dec 2021 – Jul 2022, Remote) Supported financial transactions and reconciliation for property management operations. ●​ Maintained accurate records of lease payments and tenant refunds, improving financial tracking and reducing errors. ●​ Handled customer escalations related to payments and lease agreements, ensuring timely resolutions. ●​ Education & Certifications ●​ ●​ ●​ ●​ ●​ BSc, Estate Management – University of Nigeria, Nsukka (2017 – 2023) Complete Customer Success Manager | Udemy 2022. Zendesk Certified Support Specialist ALX Virtual Assistant Certification |Jul 2024 – Sep 2024 Digital Witch IT Support Certification | Dec 2024