CHUKU NNENNA JOY
His Grace Estate, behind bale’s house, Ogunrun-Ori
Pakuro bustop, Mowe, Ogun State.
P.O. Box 3611, Mushin, Lagos-,--
PROFILE
I have a Masters in Transport planning & Management and a Certification in Quality Assurance
Institute for Agent plus. I have acquired over 2 years experience as a customer service
representative on various company projects. I am willing to grow my career by providing
excellent customer services to your organization.
WORK EXPERIENCE
Contact Solution (CONSOL) Ltd
April 2015 till
Consol House, Consol close,
Plot C, Block 2, Ilupeju Industrial Estate,
Oshodi, Lagos.
Achievements: Call Centre Agent (Samsung Electronics) – Inbound system
∙ I have acquired excellent skills in customer handling, phone etiquette, empathy and
proficiency in the use of Microsoft suite.
∙ I have acquired a good product knowledge for company's products and services through
frequent trainings and at all times provide general and technical advice to customers in
a timely manner, hereby increasing first contact resolution and reducing handling time.
∙ I am able to multi-task with great result, which have increased company' profitability.
Duties: Call Centre Agent (Multichoice: DSTV and GOTV) – Outbound system
∙ Developed an interpersonal relationship with customers andto resolve issues within
company's policy
∙ Same as above
Duties: Call Centre Agent (Saltside Technology – Efritin.com) - Outbound system
∙ Acquired skills in Telemarketing.
∙ Contributed in increasing customer's sales on company's online portal by connecting
buyers with sellers on the same portal
∙ Attracted a great traffic to company's online portal through telemarketing and
participated in verifying genuine sellers on the portal
Wow Concept
July 2011 – April
2015
Km. 42, lag-Ibadan Expressway,
Ogunrun-Ori Junction,
Beside Olarem Filling Station, Ogun State.
Achievements: Customer Service Representative.
I developed excellent negotiating skills, effective leadership skills and in depth knowledge of
the event business. I initiated a customer service unit that received calls from customers,
improving turnaround times for company's services.
Tie Communications Ltd
Feb. 2009 – 2011
26 Ajani Olujare, Alaka Estate,
Surulere, Lagos.
Achievement: Client Service Executive
∙ Achieved excellent skills to interpreted customer's brief into graphic designs
∙ Improved greatly on communication and writings skills
∙ Developed a creative mind that would provide marketing strategies for client services
∙ Staying positive and maintaining an open approach to solving any marketing issue for
clients.
LeadCapital Ltd
July 2008 –
Jan 2009
Member of Nigerian Stock Exchange
281 Ajose Adeogun,
Victoria Island, Lagos
Achievements: Marketing and Sales
Achieved basic knowledge on the stock market process and marketing skills
I improved sales for stocks as a result of my in depth knowledge and recommendations of the
Nigerian stock market systems
Children Evangelism Ministry
NYSC-
Osogbo, Osun State.
Duties: Children Teacher/Trainer
∙ Successfully completed the children teacher’s training course
∙ Carried out an Anti-abortion programme in all Junior and Senior Secondary Schools in
Ilesa West Local government area, Osun state, which reduced 70% abortion rates among
the students within the community.
∙
Mentored and developed various skills among students in the Special School of the
Handicapped, Ilesa, Osun State.
EDUCATIONAL QUALIFICATION
Institutions attended with dates
University of Lagos
Master in Transport Planning and Management
M.Sc 2014
Federal University of Technology Owerri
Transport Management Technology
B.Tech -)
(Second Class upper)
Means Computer School
Diploma Certificate in Computer
Appreciation (Jan-March 2002)
Our Lady of Apostles Secondary School,
Yaba, Lagos.
Senior Secondary School Certificate
-)
Evergreen Royal Private School,
Onike-Yaba, Lagos
First School Leaving Certificate
-)
CAREER DEVELOPMENT/TRAINING
Strategy for Mentoring Initiative and Leadership and Empowerment
Quality Assurance Institute (QAI) Agent Plus
2015
Event Planning and Management
2013
Nigerian Institute of Management
2007
Chartered Institute of Logistics and Transport
PERSONAL DATA
Date of Birth:
Gender:
Marital Status:
Interest/Hobbies:
State of Origin:
Local Government:
18th June, 1983
Female
Single
Helping people
Abia
Bende
REFEREE
To be provided on request
In View
2005
