Chuku Nnenna Joy

I have a Masters in Transport Planning & Management and a Certification in Quality Assurance Institute (QAI), with over 7 years’ experience as a Customer Service Representative. Through my years of experience, I have acquired some key skills in customer service.

1. Excellent communication: being able to convey information effectively to customers in order to resolve issues or queries and meeting customers' needs.

2. Empathy: learning first to be a customer and be in the shoes of the customer, to understand the customer's situation, perceptions and feelings from their point of view – and to be able to communicate that understanding back to them. In many situations, showing empathy for customers has helped me handle irate and difficult customers effectively.

3. Active listening: requires that the listener fully concentrate, understand, respond and then remember what is being said. This skill is key in customer service. For every customer's case, paying attention to details was d price I paid to win them over and resolve their issues in a timely manner.

Through the basic skills, I have also acquired excellent phone etiquette, excellent problem solving skills and excellent customer service skills that have consistently added value to my organization.