Chuckie Boy Quila

Quila, Chuckie Boy Opiz 115 Ilocos Sur Street, Bago-Bantay, Quezon City -- JOB OBJECTIVE To obtain a responsible and challenging position from your good company, for me to help me and my family in financial needs, to learn more on my specific task, to do my best on the given job and to have an opportunity of advancement. EDUCATION Computer Networking, Career and Training Center Inc. 2015, Computer System Servicing NCII STI College-, Associate in Computer Technology Far Eastern University – East Asia College-, BS Computer Engineering (Undergraduate) San Gabriel Academy- Bumbuneg Elementary School- (Valedictorian) WORK EXPERIENCE(S) Subject Matter Expert - Telus International Philippines, Corporate Center Tower 3, Vertis North, Brgy. Bagong Pag-asa, Quezon City, Metro Manila, Philippines February 13, 2019 – October 5, 2020 CSR III - TeleTech, 19th Flr., Cybergate Tower 3, Brgy. Buayang Bato, Mandaluyong City, July 2017 - December 15, 2018 Chat Support – Concentrix Service Inc., 191 10 th Ave. Cubao, Quezon City, July 2016 - July 1, 2017 SUMMARY OF QUALIFICATIONS - Ability to supervise multiple teams when Team Leads are not available Making sure that queue is well maintained to hit the desired Service Level Facilitating coaching sessions with agent/s to make sure that they would be able to avoid getting the same mark down. Approachable Always proactive in terms of how could I be able to be more useful Always ready to take in Supervisor Escalation Calls Fast fingers on keyboard with abilities to work on more than one window Quick thinker with ability to multi-task Customer centric and self-starter Constant learner with high availability and response Excellent interpersonal and communication skills Positive attitude and attentive to details Flexible and adaptive to changing technologies and work environment Can take multiple live and active chats Highly empathetic for irate customers Strong Knowledge with the following CRM and Tools: Salesforce, Zendesk, Konnektive, Google Docs, Microsoft Office Suite, Five9, Avaya OneX and Dextr Basic knowledge in eBay dropshipping (Zyk Analytics, DSM Tool and Yaballe) PERSONAL INFORMATION Birthday: Height: Weight: Religion: Hobbies: Civil Status: May 28, 1993 5’5” 84kg Roman Catholic Internet Surfing, Guitar Playing, and Watching foreign TV series Single PERSONAL QUALITIES Honest and Flexible Responsible and can able to adjust on any type of environment Humble and trustworthy Hardworking and God-fearing Proactive REFERENCES Red Surrio, Operations Manager, Telus International Philippines Contact #: - Meo Ramolete, Team Leader, Telus International Philippines Contact #: - Reginald Dipasupil, Team Leader, Telus International Philippines Contact #: -