Chuckie Boy Quila

CHUCK QUILA CONTACT INFORMATION Mobile: (- Email:-Address: Quezon City, Metro Manila, Philippines 1105 PROFESSIONAL SUMMARY With over 11 years of experience supporting the US market, I have developed a strong background in administrative operations, customer service, billing support, account management, and team coaching. My goal is to contribute to a company where I can work efficiently, deliver high-quality service, and support overall organizational growth while continuing to develop my skills and knowledge. EXPERIENCE Administrative and Billing Specialist Remote Law Firm (Confidential) June 2024 – November 2025 ● Worked closely with lawyers, paralegals, and the administrative team to support daily legal operations and ensure efficient case management. ● Managed attorney calendars by scheduling and adjusting client appointments, ensuring availability aligned with case priorities and client needs. ● Managed multiple email inboxes, organized incoming communication, prioritized urgent matters, and ensured timely follow-ups and task completion. ● Handled end-to-end billing processes, including preparing and sending invoices, recording expenses, processing client billing disputes, and conducting consistent follow-ups on overdue payments. ● Prepared accurate End-of-Day (EOD) reports, kept trackers up to date, and maintained organized and current client databases for seamless case and billing reference. Loan Processor Remote Online Lending Company (Confidential) May 2023 – November 2025 ● Processed new leads by validating information and ensuring all required documentation was complete for loan application review. ● Assisted customers throughout their loan application process by guiding them through requirements, clarifying questions, and ensuring a smooth submission experience. ● Coordinated with internal departments to address client needs and ensure timely processing and resolution of loan-related inquiries. Senior Retentions Specialist Taguig, Metro Manila Home Warranty Company (Confidential) November 2022 – November 2023 ● Ensured customer retention by effectively communicating product value, addressing concerns, and offering solutions tailored to customer needs. ● Delivered exceptional customer service, helping clients understand their home warranty benefits and promoting continued satisfaction with the service. Client Account Manager Quezon City, Metro Manila Manulife Data Services Inc. December 2018 – November 2022 ● Managed a portfolio of more than 200 companies, serving as their dedicated point of contact for inquiries, updates, and account-related concerns. ● Reviewed and verified client-submitted documents for accuracy and completeness to support various financial transactions. ● Provided real-time updates to clients, ensuring transparency for time-sensitive and financially impactful processes. ● Facilitated onboarding and enrollment guidance, helping clients understand requirements and navigate procedures effectively. Team Coach Quezon City, Metro Manila Telus International Philippines October 2016 – December 2018 ● Supervised and coached two teams, ensuring consistent performance, adherence to KPIs, and professional development of team members. ● Handled client and customer escalations, delivering timely resolutions and maintaining service quality standards. ● Monitored queues to minimize or eliminate abandoned contacts, ensuring service levels were consistently met. ● Prepared and submitted hourly, daily, monthly, and quarterly performance reports to leadership to support operational transparency. ● Provided ongoing coaching and feedback sessions, helping agents improve competencies, productivity, and overall customer experience. Customer Service Level III Mandaluyong, Metro Manila TeleTech Philippines June 2014 – October 2016 ● Assisted customers with onboarding concerns by walking them through processes and troubleshooting issues. ● Handled multiple live chat conversations simultaneously while maintaining accuracy, professionalism, and efficiency in response. ● Managed inbound and outbound calls to address customer inquiries and follow-ups. ● Responded to social media concerns and maintained brand-appropriate communication across platforms. ● Addressed customer inquiries via email, ensuring clear, complete, and timely responses. EDUCATION Computer Networking, Career and Training Center Inc. Computer System Servicing NCII Manila- STI College Cubao Associate in Computer Technology Quezon City 2012 – 2014 Far Eastern University – East Asia College BS in Computer Engineering Manila 2009 – 2011 SPECIALIZATIONS ● ● ● ● ● ● ● ● Customer Service Administrative Assistance Billing Assistance Coaching 401k Administration Retentions Computer literacy Data encoding ● ● ● ● ● ● ● Data gathering, record-keeping, and inventory Basic editing skills Basic photography skills Intermediate spreadsheet skills Communication skills in both oral and written Attention to detail Adaptability ● ● ● Canva MS office Google suite SOFTWARES ● ● ● ● Zendesk Linkedin Salesforce Mycase