• Good when it comes to analyzing data
• Can work alone and still deliver good results
• Ability to drive people of what they expected to do
• Queue monitoring
• Fast fingers on keyboard with abilities to work on more than one window
• Quick thinker with ability to multi-task
• Customer-centric and self-starter
• Constant learner with high availability and response
• Excellent interpersonal and communication skills
• Positive attitude and attentive to details
• Flexible and adaptive to changing technologies and work environment
• Can take multiple live and active chats
• Highly empathetic for irate customers
• Always proactive
• Record-keeping management