Chrystil R. Baytos

 Chrystil R. Baytos Holiday Park San Antonio, San Pedro Laguna- / --Objective To be a part of an organization that encourages learning and growth, which will help me explore my potentials and at the same time earn a living for my family. Qualifications Pleasant Fast-learner Flexible Creative Goal-oriented Hard-working Can work with minimal supervision Trustworthy Civil Service Eligible Education COLLEGE: B.S. Psychology Adamson University 900 San Marcelino Street Ermita, Manila, 1000 A.B. Literature and Literacy (Undergraduate) St. Scholastica’s College Malate, Manila SECONDARY EDUCATION: High-School Diploma St. Joseph’s Academy Padre Diego Cera street Las-Piñas City PRIMARY EDUCATION: St. Cyr Academy Dr. A. Santos Ave. Parañaque City - - - - Skills Knowledgeable in Microsoft Office Writing and Research Skills Knowledgeable in test administration and interpretation Good at filing documents Effective business writing skills Proficient in English and Tagalog Seminars Attended Strengthening Personal Capability Seminar ILCC, Alabang, Muntinlupa City (practice personal and interpersonal competencies to effectively deal with the demands of the workplace) Effective Business Writing ILCC, Alabang, Muntinlupa City (enhance the professional, business writing skills) SHINE! Exuding the ‘Magandang Araw’ Attitude ILCC, Alabang, Muntinlupa City (obtain an above expectation servicing attitude) Customer Care Seminar ILCC, Alabang, Muntinlupa City (imbibe the need to provide excellent customer service) Fundamentals of Life Insurance Course ILCC, Alabang, Muntinlupa City (Provide basic knowledge on insurance core processes) Psychological Association of the Philippines Junior Affiliates (PAPJA) 20th Annual Convention La Consolacion College Mendiola, Manila Workshop on Creative Crafts for Use in Psychotherapy (Under PAPJA 20th Annual Convention) 24 Oct 2015 10 Jan 2015 24 Sept 2013 30 Apr 2013 21 June 2012 17-18 Nov 2006 17 Nov 2006 Work Experience Customer Care Specialist / Customer Care Assistant Customer Care Section, Non-traditional Policy Servicing Section The Insular Life Assurance Co. Ltd., Muntinlupa City - manages and facilitates the company’s online facility , online enrollments, customer online navigation - main chat specialist - accommodates customer inquiries through chat and email - participates in User Acceptance Testing of programs used for servicing (online and backroom) - do some backroom office processing - participate in extra activities like audio-visual presentations for servicing events Faculty Member Augustinian Abbey School, Las-Pinas City -Teaches all subjects for nursery level -Assigned at the main office in the afternoon -Filing & encoding Practicum in Guidance and Counseling Olivarez College Dr. A. Santos Ave., Parañaque City -Test administration and interpretation for students and staff application -Research -Filing & encoding Practicum in Clinical Setting National Center for Mental Health Nueve de Febrero St., Mandaluyong City -Test administration and interpretation for patients Practicum in Special Education St. Coletta Special School Guadalupe Nuevo, Makati City -Demo Teaching July 2015-present / April 2012-July 2015 May 2011-March 2012 (1 school year) June-July 2009 Oct-Nov 2009 Dec 2009 References Jose A. Padilla Senior Assistant Vice President & Head Customer Experience Management Center Policyholder Services Division The Insular Life Assurance Co. Ltd., Muntinlupa City Direct line: - Editha R. Domingo Supervisor Customer Care Section (Non-Traditional Policies) Customer Experience Management Center Policyholder Services Division The Insular Life Assurance Co. Ltd., Muntinlupa City Trunk line: - loc 4499 Edizon M. Jongko Supervisor Provincial Care Section Previous Team Leader of Customer Care Section (Non-Traditional Policies) Customer Experience Management Center Policyholder Services Division The Insular Life Assurance Co. Ltd., Muntinlupa City Trunk line: - loc 4414 Dr. Maria Gladiola M. Santos, Ph. D Dean, College of Science Adamson University Ermita, Manila City Trunk line: - Dr. Teresita Malabuyo Chairperson, Psychology Department Adamson University Ermita, Manila City Trunk line: - loc. 246