Chrystal Crawford

CHRYSTAL CRAWFORD York Street, Linstead, P.O., St. Catherine, Jamaica*, Linstead, JMACE16, Jamaica - CUSTOMER SERVICE SUPPORT ABOUT ME Proven track record of delivering excep onal customer service across various industries, coupled with exper se in conflict resolu on, efec ve communica on, and team leadership. Adept at managing diverse responsibili es to ensure seamless opera ons and elevate customer experience. LANGUAGES WORK EXPERIENCE *JACKSON'S RESTAURANT AND SPORTS BAR Mainstreet Bogwalk May 2020 - Jan 2021 Restaurant Manager/Host** *TURTLE TOWER ROOMS Jan 2022 - Feb 2022 Recep onist *RHINO MARKETING OF THE CARIBBEAN Mar 2022 - May 2022 Sales Representa ve** IBEX GLOBAL May 2022 - Nov 2022 Customer Service/Sales Representa ve** ENGLISH REFERENCES *CHARMAINE MOODIE* T: - *DENARDO JACKSON T: - E:-- • Spearheaded customer service ini a ves, ensuring unparalleled sa sfac on • Managed high-volume inbound and outbound communica ons • Implemented robust inventory control measures • Expertly resolved conflicts and customer concerns • Oversaw daily opera ons, ensuring task comple on and team eficiency • Executed me culous guest room prepara on, emphasizing quality service • Conducted eficient and welcoming guest check-ins and checkouts • Leveraged extensive customer service experience to build and maintain client rela onships • Exceeded challenging product sales targets through persuasive communica on • Delivered personalized and solu on-oriented customer service • Applied seasoned problem-solving skills to resolve complex customer inquiries • Maintained a professional and empathe c approach in handling incoming calls • Demonstrated in-depth knowledge of company products and provided expert technical support EDUCATION **LLUIDAS VALE HEART INSTITUTION** 2019 MCGRATH HIGH SCHOOL Linstead 2018 High school diploma SKILLS MICROSOFT WORD COMMUNICATIONS TECHNICAL SUPPORT CUSTOMER SATISFACTION CONFLICT RESOLUTION SALES CUSTOMER SERVICE OPERATIONS PERSUASIVE COMMUNICATION COLLABORATION MICROSOFT EXCEL CUSTOMER EXPERIENCE INVENTORY CONTROL