5709 Tieton Ln
Pasco, WA--www.linkedin.com/in/chrystal-brawdy-/
Chrystal Brawdy
SUMMARY
I am a detail-oriented person with 7+ years of customer service experience; 6+ years proofreading, editing, and writing procedural instructions and email templates; 6+ years of data entry and database work; and 8+ years of proofreading phone book pages and advertisements.
In my current position, I continually anticipate and interpret customer needs to deliver a great customer experience while keeping to company style guidelines. I regularly communicate with multiple departments to ensure timely and accurate completion of work, customer satisfaction, and continual process improvement.
SKILLS
Microsoft Office
65+ wpm typing speed
MacOS & Windows
Excellent communication skills
Self-sufficient & self-directed
Reliable and punctual
EXPERIENCE
Statewide Publishing, Kennewick, WA — Production/Database Assistant
DEC 2011 - PRESENT
Enter customer contracts/information into database
Update listing information in and perform cleanup processes on database
Proofread ads and phone book pages for design, layout & accuracy
Identify and correct or question discrepancies
Research, proofread, and update informational pages/Special Sections
Communicate with Accounting, Graphics, Sales, Distribution, and Sales Support departments
Frequently meet tight payroll, production, and publishing deadlines
Uphold an extreme attention to detail and high standard for accuracy
Supervise crew of proofers, delegate & manage workflow to meet deadlines
Amazon.com, Kennewick, WA — Customer Service Associate
NOV 2005 - FEB 2009 & SEP 2009 - JUN 2011
Provided phone, email and chat customer service to help customers navigate/troubleshoot the Amazon website, Kindle, and Kindle apps for iOS and Android
Effectively juggled several skill sets to assist customers for up to 8 different websites
Resident “blurb queen” - Created, improved and optimized email templates, policies and reference materials for two skill sets
Participated in Kaizens and other process improvement activities
