Christopher Mike

Christopher Mike #4 Durunta Drive Roystonia Couva Trinidad & Tobago |- |- Objective To acquire a suitable position in a creative and challenging environment, where I can utilize my educational and job experience to help better the company’s objective of excellence and customer satisfaction. Professional Qualification BSc Honours in Information Technology | September 2015 to July 2016 | University of Hertfordshire United Kingdom Modules:  Strategic Information Systems Planning and Management (SISPM)  Rich Internet Applications Design and Development (RIADD).  Computer Networks Protocols and Architectures (CNPA)  Databases Certified implementation Specialist | December 2014 | AVAYA Modules:  ACIS certifications are basic to intermediate, requiring at least two years of experience with relevant technologies. One of those years must involve direct, hands-on work with Avaya specific product (Ip Office). The ACIS-Integration certification focus on installation, as well as configuration, configuration validation, bootstrapping and troubleshooting of Avaya Ip Office products. The ACIS-Implementation certification also focus on installation, testing and maintenance. Diploma in Telecom Engineering | December 2009 | University of Trinidad & Tobago. Modules:  Introduction to Microprocessors-CMPH367  Electronic Communications-ELCM295  Wide area networks-ELCM371  Wideband Communications-ELCM380  Introduction to management & accounting-MGMT301  Communications project-PROJ380  Electronic communications-ELCM295  Radio communications-ELCM330  Local Area Networks-CMPN310  Cable Management-ELCM328  Electronic Transmission Principles-ELCM315  Data Communications-ELCM341  Digital IT-DIGI290  Electronic Device Theory-ELTR297  Introduction to computer Hardware-CMPH228  “C” Programming 2-CMPP260  Technical Comunications-COMM238  Digital-DIGI240  Life skills-LIFE23  Mathematics for Electronics-MATH234 Page 2 Professional Experience SENIOR BUSINESS SYSTEMS TECHNICIAN | TELECOMMUNICATION SERVICES OF TRINIDAD & TOBAGO | JANUARY 2001 TO DECEMBER 2018 Job Functions:                 Installed and service various types of telephone equipment in corporate offices. (Avaya, Mitel, Nortel Meridian compact Ics and Nortel Option 11,61. Performed jack installation, cross-connections, patch panel, measures, cut and install wire. Spliced wires and cables, using hand tools. Diagnosed trouble on PBX systems, communication cards, troubleshot various Central Office lines (SIP, h323, Trunks and Dels), PBX phone issues, identified and resolved complex telecommunication's problems for variety of end users, also recommended and implemented corrective hardware solutions to restore service levels. Documented software and hardware failure, repair, installation, removal, and other work requests by Supervisor. Preformed moves, additions and changes of telecommunications services and equipment’s. Pre-wired new commercial businesses with Cat 5, Cat 5e, and Cat 6 voice cables. Performed same duties in existing buildings also. Executed terminations at outlet and onto patch panels, 66, and 110 blocks in the communications closet. Work with contractor or customer on sight to ensure all work was done safely and to customer satisfaction. Assist the Supervisor with equipment removal from stores and also return to stores. Installation of PBX cloud solution for clients. Perform installation and configuration of simple and complex voicemail and autoattendant systems for clients on both the Mitel and Avaya systems. Troubleshoot and install Dsl internet for clients. Troubleshoot metro circuit faults. Installation and maintenance of call accounting software. FTTH installation and maintance using mechanical splicing for cable and internet with GPon technology. COMPUTER TECHNICIAN | JEN-MAR | SEPTEMBER 1999 TO DECEMBER 2000 Job Functions:  Build computer systems and loaded Microsoft software.  Pre-wired commercial businesses with Cat 5, voice and data cables.  Troubleshoot computer hardware and software problems and rectify.  Troubleshoot customer network related issues. Page 3 TRAINEE ELECTRICAL & INSTRUMENT TECHNICIAN | PCS NITROGEN | 1996 Job Functions  install, service and troubleshoot electrical Plant Instruments.  Performed preventive and predictive maintenance functions on pneumatic equipment.  Basic repairs, tested, adjusted and calibrated electronic equipment, such as industrial controls, transmitters, transducers and Receivers. Education Electrical & Electronic Engineering Technician | September 1996 To June 1997 | John S Donaldson Technical Institute. Modules:  Mathematics for Technology I  Engineering Science  Process Measurement and Control  Electrical Principles  Digital and Analog Electronics  Telecommunications Principles  Instruments CXC O’ Levels | September 1995 | Gasparillo Composite School Subjects:      Mathematics English Language Technical Drawing Electrical Technology Chemistry Cambridge G.C.E O’ Levels   Add Math’s Physics Page 4 Skills & Abilities TECHNICAL  Comptia A+ & Networks.  IP Addressing, Subnetting  Internet protocol: TCP/IP,ARP,TCP,UDP,FTP,TFTP  Static and Dynamic routing protocols  VLANS, private VLANs, Trunking, STP, RSTP COMMUNICATION  Excellent written and verbal communication skills.  Good presentation and negotiation skills  Confident, articulate, and professional speaking abilities  Competitive attitude  Empathic listener PROBLEM SOLVING SKILLS  Dynamic, results-oriented problem solver.  Easily understand and tries to solve most technical problems.  Combine patience, determination, and persistence to troubleshoot customer issues.  Troubleshooting equipment or situations. TEAM PLAYER/WORK SKILLS  Team leader and team player  Enjoy working as a team member as well as independently  Possess strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times Achievements:   Completed one of the largest PBX networks in TSTT the Island Finance network. It comprised of approximately 15 sites across Trinidad & Tobago using Avaya Ip Office. Completed the TECU PBX network across 3 sites using Avaya server edition with one primary and one secondary server. Page 5 References upon request Page 6