Christopher Coble

 CHRISTOPHER C. COBLE Swedish DOB: 4th of April 1970-Skype: coble.christopher1 Mobile: - SS#: xxx-xx-0142 SEEKING: CUSTOMER SERVICE AGENT ROLE PROFILE Extensive travel experience around the world Seeking long- term employment spanning several years with opportunity for advancement Extensive working experience in different countries Accomplished language skills, speaking native Swedish, fluent French as well as English Excellent communication skills Outstanding experience in working in the customer service field in busy call centre environments Good knowledge in technical support field Customer focused individual Highly motivated and professional Good experience in working in team Very empathetic Skier extraordinaire WORK EXPERIENCE SWEDISH, UK and some FRENCH CUSTOMER SUPPORT at RADIO SYSTEM CORPORATION Dundalk, Ireland January 2018 to May 2018 Answering customers queries on products Troubleshooting customers devices and logging queries in a timely fashion Updating customers accounts in Oracle business system Placing orders and tracking them in system to update customers Reason of the change: Fixed term contract and set to alleviate workload temporarily SWEDISH CUSTOMER AIRLINE PASSENGER SUPPORT Sveg, Sweden June 2017 to November 2017 Providing accurate information to passengers queries Logging queries in a timely fashion Assisting customers in finding lost luggage and adding extra luggage to their trip Checking flight alternatives for the customer in the event of delays Reason of the change: The company lacked funds, they could not afford SWEDISH TECHNICAL CUSTOMER SERVICE Belfast, Northern Ireland November 2016 to May 2017 Performing technical support via phone and email on Logitech peripherals such as mice, keyboards, gaming products, Harmony remote controls Placing orders on replacements products in their business system Salesforce Checking and tracing orders on UPS and Digital River business system Constantly keeping the customer updated on any delays or new features Reason of the change: The company was downsizing and moving out Ski season NIGHT AUDITOR Hotel les Dromonts- Protel proficiency, Avoriaz, France December 2015 to February 2016 ANSWER LINE AND ADMINISTRATIVE AGENT PGi Clonakilty, Ireland July 2015 to October 2015 Taking inbound calls and placing the client in the correct conference Answering the phone calls and emails Solving the problems quickly Ensuring accurate communication with customers Setting up accounts for the clients according to contract regulations Reason of the change: Relocating to France with better pay and conditions Ski season NIGHT AUDITOR Hotel Riksgränsen- Picasso proficiency, Sweden November 2014 to June 2015 TECHNICAL CUSTOMER SUPPORT Sellbytel Epson, Spain July 2014 to November 2014 Acting as the first point of contact for all Swedish speaking clients Answering the phone calls and emails Solving the problems quickly Ensuring accurate communication with customers Handling warranty issues, wrong print outs, TCP/IP network issues, internal settings, driver and software issues, installation problems and hardware issues. Reason of the change: Relocating to Sweden with better pay and living conditions CUSTOMER SUPPORT ADVISOR Sykes Sony PlayStation, UK March 2014 to July 2014 Acting as the first point of contact for all Swedish speaking clients Answering the phone calls and emails Solving the problems quickly Ensuring accurate communication with customers Reason of the change: Market and the industry changed. Relocating to Spain CUSTOMER SUPPORT Spartoo.com, France January 2014 to March 2014 Selling clothes online Integrating social medis via Admin, Photoshop, Filezilla, X-lite proficiency Acting as the first point of contact for all Swedish speaking clients Answering the phone calls and emails Solving the problems quickly Ensuring accurate communication with customers Reason of the change: Position was closed, redundancy CUSTOMER SUPPORT Serco, Poland November 2013 to January 2014 Working with Easy Jet as our client Acting as the first point of contact for all French speaking clients Answering the phone calls and emails Solving the problems quickly, renaming bookings, changing bookings Ensuring accurate communication with customers Reason of the change: Better conditions are in France that is why relocating to France TECHNICAL CUSTOMER SUPPORT [Project Work] Sitel- Lexmark, Portugal June 2013 to October 2013 Working as a Technical Support and solving the issues via phone and email Acting as the first point of contact for all Swedish speaking clients Answering the phone calls and emails Solving the problems quickly Ensuring accurate communication with customers Handling warranty issues, wrong print outs, TCP/IP network issues, internal settings, driver and software issues, installation problems and hardware issues. Reason of the change: Fixed term contract Ski season NIGHT AUDITOR Hotel Le Portillo, France November 2012 to April 2013 CUSTOMER SUPPORT Concentrix- Admin Tool proficiency, UK September 2012 to November 2012 Acting as the first point of contact for all Swedish speaking clients Answering the phone calls and emails Solving the problems quickly Ensuring accurate communication with customers CUSTOMER SUPPORT [Fixed Term Contract] Teleperformance, Greece May 2012 to September 2012 Acting as the first point of contact for all Swedish speaking clients Answering the phone calls and emails Solving the problems quickly Assisting in account set ups Ensuring accurate communication with customers Ski season NIGHT AUDITOR Hotel Hélios, France December 2011 to April 2012 ADMINISTRATIVE AGENT CUSTOMER SERVICE [Temporary Job/Project Work] Texdecor Axapta proficiency, France May 2011 to November 2011 Checking delivery status Checking contract status Verifying guarantee and warranty procedures Registering small orders Ski season NIGHT AUDITOR Hotel Hélios, France December 2010 to April 2011 NIGHT AUDITOR [Seasonal Job] Hotel Castel Clara, France March to October 2010 CUSTOMER SERVICE MULTILINGUAL LOGISTIC COORDINATOR CPL and Hewlett Packard, Ireland and France May 2008 to December 2009 Starting the job as a Customer Service Multilingual Logistic Coordinator in Dublin and from January 2009, working with HP in France as a RAC- Agent Hewlett Packard GCCS proficiency Technical Support for Swedish as well as French clients Answering the phone calls and emails Solving the problems quickly Ensuring accurate communication with customers Working as a Ski season NIGHT AUDITOR in different countries such as USA, UK, France, Sweden, Switzerland, Australia June 2000 to April 2008 Working as a Ski Patroller in Vail Beaver Creek, USA and several seasonal jobs as a Bartender, Sales Clerk in different countries such as USA France1992 to 2000 EDUCATION EMT-CERTIFICATION Denver CO 1993 and Eagle CO 1996, USA UNIVERSITY DEGREE IN ECONOMICS AND FRENCH LANGUAGE Linkoping University, Sweden 1990 to 1994 S:T LARS GYMNASIUM Linkoping, Sweden Graduated 1990 COLLÈGE CALVIN Geneva, Switzerland - LANGUAGE SKILLS Swedish– Native French-Fluent English – Fluent Danish- Fluent Norwegian- Fluent TECHNICAL SKILLS Excellent experience in Microsoft Programmes Advanced skills in Word, Excel and Adobe Programs TCP/ IP networksolutions- troubleshooing, printer- hardware and software ITIL, Salesforce, Oracle, HTML, CSS, PHP