Christopher Chikamso

Christopher Chikamso 9 shewbury crescent - |- Objective Highly motivated and customer-oriented professional with 3 years of experience in customer support. Proven track record of delivering exceptional service and resolving customer issues in a timely and efficient manner. Strong communication and problemsolving skills, combined with a positive attitude and a passion for providing outstanding support. Work Experience Alavins Global Customer support specialist Offered products and services to meet customers' needs and goals. May 2016 - August 2018 Communicated with clients over phone, email and chat platforms. Completed paperwork for orders and new service actions. Returned customer calls and responded to inquiries and complaints. Provided solutions, recommendations and replacements with empathy and positive feedback. Kuda Microfinance Bank Senior customer success representative Navigated multiple systems to identify source of issue. September 2018 - April 2020 Relayed new and relevant information to customers and followed up on promises. Addressed customer concerns and complaints and resolved issues promptly. Resolved product and service issues promptly. Ayrarr Firms Customer support Manager Resolved customer inquiries, complaints, and issues providing insightful solutions. June 2020 - April 2023 Answered inbound calls to greet and assist customers with various needs and questions. Researched assistance requested and offered accurate information to resolve issues and respond to inquiries. Handled escalated callers to reach positive outcomes. Education University of Pennsylvania Bachelor of science in Computer science 4.9 Skills Excellent verbal and written communication skills Strong problem-solving and analytical abilities Proficient in CRM software and ticketing systems Knowledge of product/service offerings and industry trends Time management and multitasking skills Attention to detail and accuracy Empathy and ability to remain calm in challenging situations 2020