Christopher Chikamso

Happy and Satisfied Customers are the backbone of every Organization, Without them, The progress of a firm will be called into question.

Hello, there I'm Christopher, a customer support specialist who thrives in team settings and work efficiently to solve customer problems while remaining cool under pressure.

With my last few years of employment being remote, I have also learned that I am extremely comfortable with being independent and providing only the highest quality of work with minimal supervision. This shines through in my performance every day and in the quality of work I provide.

Highly skilled in live chat, email, and phone support, I am familiar with many remote tools such as Zendesk, Hubspot, Intercom, Freshdesk, LiveChat, Slack, Microsoft Teams, and Google Suite, to name a few.

Catching on to new systems and programs with relative ease is what I pride myself on.

Some of the qualities I will bring to your team include:

-: Solve all types of customer issues I am faced with, In an effective, professional, and empathetic manner. My personal KPIs have always been consistently high and I attribute this to truly putting the customer first and being understanding throughout all interactions.

• As my references will attest, I have a knack for staying upbeat, regardless of the situation, and do my best to create an environment that is non-judgmental and open.

-Resolving Customer inquiries, Complaints, and issues by providing insightful solutions.

-Answered inbound calls to greet and assist customers with various

needs and questions.

-Offered products and services to meet customers' needs and goals

-Built strong knowledge of product line to assist customers in selecting

products

-Returning customer calls and responding to inquiries and Complaints.

-Relaying new and relevant information to customers and following up on

promises.

-Communicating with clients over the phone, email, and chat platforms.

-Completing paperwork and entering important data in company CRM.

-Delivering a high level of service and support to customers as the company

ambassador.

-Placing Outbound calls to existing members, offering additional

consultation on products and services.

-Sharing insights with management regarding member inquiries, concerns, and complaints.

-Implementing best practices in fostering exceptional customer care

support and satisfy customers.

-Addressing customer concerns and complaints and resolving issues

promptly.

-Train new associates on store programs and policies.

-Answering calls or emails from customers and assisting with special

requests or resolving complaints.

All I care about is making sure that your customers get the best Response whenever they lay a Complaint, Trust me Yours won't be different so Come right in let's get down to business, and Move that project of yours to the next level.