Christle Anne Genito

Christle Anne C. Genito Professional Summary: I have over 7 years of experience in areas such as technical customer support, healthcare advocacy, and customer care across various sectors. I have developed the abilities to help solve problems, keep communications flowing, and handle high-pressure situations while delivering great customer service, and proven ability to manage complex inquiries while building strong relationships with customers and clients. EXPERIENCES Customer Service Representative / Health Advocate EXL Service, Inc. – December 2021 to June 2025 • Provided clients and healthcare members with compassionate solutions and support, answering questions about plans, benefits, and medical claims. • Handled a variety of healthcare systems to give members timely and accurate information. • Following strict adherence to HIPAA regulations and high standards of confidentiality. • Coordinating provider’s calendar Customer Care Representative TeleTech (Iloilo) – October 2020 to July 2021 • Assisted customers with billing, plan upgrades, and troubleshooting for telecom services. • Effectively managed a large number of calls while keeping a polite and professional manner. • Resolved customer complaints, turning challenging situations into positive customer experiences. Technical / Care Support Representative Transcom (Iloilo) – August 2017 to August 2020 • Provided technical support for problems pertaining to cables. • Using remote tools and a knowledge base, I identified and fixed customer issues. • Trained consumers on the features of the product • Accurately and discreetly handled billing and account issues. Appointment Setter Green Medical Marketing LLC (Remote)- July 2025 to November 2025 • Scheduled and confirmed patient appointments • Followed up with existing patients for renewals and rescheduling • Coordinated providers’ calendars to ensure efficient scheduling • Updated patient information and maintained accurate records Key Skills • • • • • • • Support & Customer Service (Phone, Email and Chat) Knowledge of Insurance and Healthcare (HIPAA Compliance) Citrix/Avaya Carecloud Critical thinking and problem solving IntakeQ Effective Time Management EDUCATIONAL TERTIARY: Iloilo Science and Technology University-Miagao Campus Bachelor of Technical Teacher Education (FSM)