Christine Sheilagrace Subing

CHRISTINE SHEILAGRACE SUBING No. 386 Area VI, Sitio Cabuyao, Sauyo Rd., Nova., QC WhatsApp Number:.:- Email Address: - OBJECTIVE To be part of a respective company that gives proper motivation and opportunity that could actively maximize my potentials, training and educational knowledge that would truly benefit the clients in particular and the company in general. WORKING EXPERIENCE GEMCAP USA Position: Part-time Appointment Setter Date: September 28, 2019 January 2020 SUPPORTYOURAPP LIMITED Kyiv, Ukraine Position: Dedicated Support Date: October 01, 2018 until present BRIDGEWEST U.S.A Position: Chat Support Analyst Date : April 2017 to May 2018 PMAC BUSINESS OPERATIONS / ICMS LLC Ortigas, Pasig City Position: Quality Assurance Specialist Date: February 23, 2015 to July 12, 2016 EnfraUSA Solutions Incorporated Otigas Center, Pasig City Position: Reporting Support Analyst / Data Entry Associate (Advantix Solutions) Date: September 03, 2013 to January 15, 2015 Acquire Asia Pacific Shaw Boulevard, Mandaluyong City Position: Customer Service Representative (Dodo Telecom) Date: September 10, 2012 to January 07, 2013 TELEPERFORMANCE PHILIPPINES Fairview, Quezon City Position: Customer Service Representative Date: April 12, 2010 to March 07, 2011 SITEL PHILIPPINES Ortigas Center, Pasig City Position: Customer Service / Sales Representative (Bell Canada) Date: December 19, 2009 to March 1, 2010 TRANSCOM ASIA Fontera Verde, Pasig City Position: Chat Support Analyst (Comcast Cable) Date: April 02, 2008 to September 01, 2008 E – PLDT VENTUS Global City, Taguig City Position: Customer Service Representative (Philips) Date: November 06, 2006 to May 07, 2007 Duties and Responsibilities Deliver excellent customer service at all times. Directly deal with the customers through various ways: email, chat, and by phone. Responsible for giving response upon customers’ complain as well as giving the solution. Handle and process customers request, applications and orders. Effectively deal with angry callers and upset customers. Keep track company policy changes or new product launches and provide accurate information to the customers. TELEPERFORMANCE PHILIPPINES Fairview, Quezon City Position: Team Leader (BigPond) Date: October 01, 2011 to June 06, 2012 TELEPERFORMANCE PHILIPPINES Fairview, Quezon City Position: Team Leader (Telstra) Date: March 15, 2011 to July 29, 2011 Duties and Responsibilities Provides daily direction and communication to employees so that customer service calls are answered in a timely, efficient and knowledgeable manner. Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers. Provides statistical and performance feedback and coaching on a regular basis to each team member. Writes and administers performance reviews for skill improvement. Is available for employees who experience work and/or personal problems providing appropriate coaching, counselling, direction and resolution. Ensures employees have appropriate training and other resources to perform their jobs. Responds to and resolves employee relations issues expressed by team members. Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level. Addresses disciplinary and/or performance problems according to company policy. Prepares warnings and communicates effectively with employees on warnings and makes effective/appropriate decisions relative to corrective action as required. Assists the manager with daily operation of the call center to include the development, analyses and implementation of staffing, training, telemarketing, scheduling and reward/recognition programs. Works as a member/leader of special or ongoing projects that are important to area/process improvement. Shares continual responsibility for deciding how to manage the employees, ensuring calls are handled efficiently and effectively. Establishes work procedures and processes that support the company and departmental standards, procedures and strategic directives. Uses appropriate judgment in upward communication regarding department or employee concerns. EDUCATIONAL BACKGROUND TERTIARY AMA Computer University Project 8, Quezon City Bachelor of Science in Computer Science 2nd year undergraduate 2002 – 2004 SECONDARY Manila High School Intramuros, Manila 1998 – 2002 PRIMARY Jacinto Zamora Elementary School Pandacan, Manila 1992 – 1998