Christine Sheilagrace Subing

My background includes serving as a Customer Service Representative, Quality Assurance Support, Reporting Analyst Support and Team Leader within call-center. Most recently, I worked as Quality Assurance Support for PMAC Business Operations, which I handled mortgage account, where my responsibilities included verifying employment and bank statements of the borrower and submitting daily report of the job we have done.
I also worked as Reporting Analyst Support for our Advantix Solutions Account where I manage and generate over 500 billing statements for a month, modify and correct discrepancies on each statement and generating, updating and profiling customer’s account.Previously, I worked with high-volume customer-support call centers for a major telecommunications carrier and an internet service provider. In these positions, I demonstrated the ability to resolve a variety of issues and complaints (such as billing disputes, service interruptions or cutoffs, repair technician delays/no-shows and equipment malfunctions). I consistently met my call-volume goals, handling an average of 56 to 65 calls per day. I also bring to the table strong computer proficiency in MS Word, MS Excel, SalesForce and CRM database applications,