Christine Niccole Lemen-Dahingo

CHRISTINE NICCOLE LEMEN DAHINGO, R.N. 21 Jade Street, Concepcion Subdivision, Concepcion I, Marikina City (--●- OBJECTIVE To take part in the continuous growth of a company where I will be able to use the skills I have developed through my past experiences, and at the same time learn new skills that I can use in the future. SUMMARY              Terrific research and data entry skills Remarkable writing and verbal skills Exceptional computer skills especially with Microsoft Excel, Word, Powerpoint and Outlook. Well-versed with Dropbox, Facebook, Google, Google Docs, and Adobe PDF Outstanding customer service skills Superb email handling skills Fine multi-tasking skill Excellent organizational skills Can communicate effectively with different kinds of people Able to analyze situations effectively and come up and apply with applicable solutions Can work with minimal supervision Can thrive in a fast paced environment Able to follow instructions well and can deliver results within given timeframe PROFESSIONAL EXPERIENCE UNEMPLOYED PINOYS DATA ENTRY SPECIALIST DECEMBER 2013 - DECEMBER 2015          Prepares source data for computer entry by compiling and sorting information; establishing entry priorities. Processes customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution. Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format. Maintains data entry requirements by following data program techniques and procedures. Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data. Tests customer and account system changes and upgrades by inputting new data; reviewing output. Secures information by completing data base backups. Maintains operations by following policies and procedures; reporting needed changes. Form creation and sending out of invoices customers, to processing of payments.  Sending reminders and doing outbound calls to clients for bill related concerns and setting of appointments. CONVERGYS PHILIPPINES INC. MDC 100 BLDG., E. RODRIGUEZ AVENUE, QUEZON CITY TECHNICAL SUPPORT / SALES REPRESENTATIVE (MICROSOFT) NOVEMBER 2011 TO NOVEMBER 2013                 Provides support for each client’s technical needs by performing troubleshooting steps in a timely manner Offers products and services that are needed by the client. Conducts call back to make sure issue is resolved and to check if client still needs further assistance. Part of the pioneer team and worked with very minimal amount of resources Was the first agent in the account who was given a client commendation for outstanding service in permanently resolving her three month recurring issue Consistently given monthly recognitions for providing excellent performance (highest quality scores in client surveys) Part of the team who builds and continuously improves on the technical/troubleshooting database for three lines of businesses (Windows in warranty, Windows out of warranty and Mac OS-based systems), basing the information on thorough research and hands on experience Does research about new issues in Microsoft Office service pack updates that are not available on the online knowledge base and provides possible solutions to fix each issue Analyzes each client’s need and suggests services, products and other solutions fit for what the client’s system requires Assists trainees and less tenured agents through floor walk and peer mentoring Acts as the team OIC when team manager is out of the office Does quality monitoring and coaches teammates to help improve monthly performance by providing day by day action plans Handles technical triages for each team to further update and refresh the knowledge and skills of other teams when it comes to timely troubleshooting. Handles technical triages for each team to help them improve on educating the client about possible causes of the issue and gives recommendations on how to prevent it from reoccurring Handles transition team for Microsoft Office (Windows in warranty, Windows out of warranty and Mac OS-based systems). Conducts Minimal Skill Verification and provides recommendation if agent is prepared to hit the floor and take in calls. REWARDS AND RECOGNITION:      Awarded as the first agent in the account who was given a client commendation for providing an outstanding technical support service. Awarded as the first agent who got the most number of commendations for the account. Awarded as one of the top sales agent on PSS and 1 hour Personal Training for the month of November 2012. Consistent awardee for top QOS in both LOB: Office for Mac and Microsoft Office Answer Desk (Windows). Awarded as one of the top agent who exceeded all metrics for the Office for Mac LOB. STREAM GLOBAL SERVICES TECHNICAL SUPPORT / SALES REPRESENTATIVE (DELL XPS) DECEMBER 2010 TO JUNE 2011    Provides support for each client’s technical needs by performing troubleshooting steps in a timely manner Analyzes each client’s need and suggests services, products and other solutions fit for what the client’s system requires Educates the client about possible causes of their issue and gives recommendations on how to prevent it from reoccurring DAVAO DOCTORS HOSPITAL STUDENT NURSE, APRIL 2008 TO MARCH 2010      Checks on patients and performs other forms of healthcare services Creates case studies and researches on the different aspects of the illnesses for each subject in question Does triaging when assigned in the emergency room by assessing patients and creating a hierarchy on which ones should be prioritized over others Creates action plans and organizes volunteer activities for the Philippine Red Cross Was assigned as head nurse for a month during nursing management training STUDENT ASSISTANT (SCHOOL CLINIC), JUNE 2007 TO MARCH 2008     Creates database for students records in the clinic which includes the personal information and medical history of each student Organizes and updates the students records Assists students during annual physical exam by providing instructions about the step by step process Does research for the clinic for monthly updates about frequently occurring illnesses. EDUCATIONAL BACKGROUND DAVAO DOCTORS COLLEGE, DAVAO CITY Bachelor of Science in Nursing June 2007 to April 2010 FAR EASTERN UNIVERSITY, MANILA Bachelor of Science in Nursing June 2005 to April 2007 CHARACTER REFERENCES ANGELA RIVERA TEAM LEADER CONVERGYS PHILIPPINES INC. LIBIS, QUEZON CITY (- MARY ANN CELICIOUS TEAM LEADER CONVERGYS PHILIPPINES INC. LIBIS, QUEZON CITY (- ALEX SO TEAM LEADER CONVERGYS PHILIPPINES INC. LIBIS, QUEZON CITY (-