Christine Mora Dela Peña

Christine M. Dela Peña Philippines Available via platform messaging. PROFILE Skilled and adaptable individual seeking a general position where I can contribute to team success and company goals. With a background in customer service and internship experience in administrative and HR roles, I bring a disciplined and organized approach to any task. Known for being hardworking, quick to learn, and highly adaptable, I thrive in both team-oriented and fast-paced environments. I am eager to support daily operations through reliable performance and a strong work ethic. My diverse professional and academic experiences have shaped my commitment to quality, efficiency, and workplace excellence. PERSONAL DETAILS Date of Birth: July 19, 1999 Birthplace: Manila, Philippines Age: Citizenship: 26 years old Filipino EDUCATION Emilio Aguinaldo College Cavite | Philippines Bachelor of Science in Psychology 2020 – 2024 WORK EXPERIENCE Conduent Business Services Philippines Inc. | Philippines Position: Customer Service Associate • Responded to customer inquiries efficiently and professionally • Maintained accurate records of customer interactions and transactions • • • • • • • • • Resolved client concerns following standard operating procedures Handled high volumes of calls while maintaining quality service Demonstrated strong communication and problem-solving skills Met performance targets and KPIs set by the company Followed data privacy and confidentiality protocols Adapted to various client platforms and systems Worked collaboratively with other departments to resolve issues Provided feedback to improve service delivery Reported recurring customer issues to supervisors 2024 – 2025 • Participated in training sessions for continuous improvement SKILLS AND ABILITIES • Team collaboration skills • Quality control knowledge • • • • • • • Attention to detail Physical endurance Basic inventory handling Organizational skills Time management ability Fast learner attitude Safety awareness training ADDITIONAL INFORMATION Languages: Filipino, English Training and Certification: • • Guidance Intern, Emilio Aguinaldo College Cavite – 2024 Human Resource Intern, Chunnel & Channel Realty Marketing and Development Corporation –2024 Christine M. Dela Peña