Christine May Cruz
South San Jose Molo, Iloilo City
Contact #-/-
Email Address:-/-
Work Experience:
CRAWFORD AND COMPANY
Position: Team Lead in Case Management
Task:
I oversee 6 processes with 21 heads in my team.
We handle worker’s compensation billing.
Extract data from different tools that we have.
Oversee the team KPI’s and coaching.
Delegate task to the team to develop independency.
Stabilize teamwork thru open communication and does the monthly meeting
We make sure that all files are being handled correctly.
Communication to our HCPO’s is important that I’m comfortable with and to resolve
issues.
Continuous improvement in the team process.
Motivate the team to become a leader.
STARTEK PHILIPPINES
Position: Sales agent/Customer Service/Technical/Billing
Two Global Tower Megaworld, Mandurriao, Iloilo City
June 2016- November 2019
Task:
Receive inbound calls
Provide quality sale and providing customer satisfaction.
Provide product knowledge to the customer
Resolve technical concern and upsell.
CALLBOX INC.
Position: Outbound Sales Agent
M.H. Del Pilar, Molo, Iloilo City
February 2013–July2013
Task:
We offer software such as ERP and Revit
Outbound B2B appointment lead
We close the appointment to IT Directors
SPI GLOBAL
Position: Customer Service
North San Jose, Molo, Iloilo City
Nov 2012 – Jan 2013
Task:
Provide customer service in air
Philippines
Assist customer with their itinerary request and concern.
Educational Attainment:
College:
Western Institute of Technology
Bachelor of Science in Business Administration
Luna La Paz, Iloilo City
March 30, 2016
Secondary:
Iloilo National High School
Luna La Paz, Iloilo City
June 1997- March 2002
Primary:
Iloilo Central Elementary School
Gen. Luna St. Iloilo City
June 1900 - March 1997
Personal Information:
Nickname: tintin
Date Birth: May 05, 1984
Place of Birth: Iloilo City
Religion: Roman Catholic
Nationality: Filipino
Height: 5’0”
Weight: 130 lbs.
Age: 38
Status: Married
Character References:
Eunice Joy Rufino
Team Manager in Case Management
Crawford & Company-Mona Liza Jison
Operation Manager
Crawford & Company-
I hereby attest that all information above is true and valid.
Respectfully yours,
Christine May Cruz
