Christine May Cruz

11 years in total of working in US clients and proud of my experiences throughout. I'm a competitive person with strong background in Sales. I'm able to adjust my pace depending on the account requirement . I was a Sales Representative - in Spectrum home, We provide internet , cable and landline to home and business owners. If the customer has only one service from us our one of our objective is to upgrade their current service from us. We have quotas each day that I always reach and exceed. Also I was an Appointment Setter- Weoffer AutoCAD, Autodesk Revit and we send invite prospects to our product launch related to software**.** We make sure that we're talking to the right person, An IT director is our decision maker so we make sure we can talk to them**.** We set appointment on behalf of our clients to do demo and discuss business. We also do the evaluation if a company is qualified to have our software**.** We also call to remind clients about the appointment date and time. Our responsibility does not end in simply setting up the appointment to the client .also to make sure that we will have a solid prospect that is willing to acquire our product. was a Customer Service- Philippines Airlines, we help customer to book their flights and assist customers to rebook their tickets and also if they encounter difficulties in online payment. I also have an experience in Customer Service Billing- Our client is Spectrum Home. It is an inbound calls that pertains to billing concern and to upsell our products that would turn into profit for the company. I'm also a Team Leader in Crawford and Company- We're a third party insurance and I'm handling workers Compensation in billing department. I oversee 6 processes with 21 team members in my team. I extract data from our pipeline and do invoicing to clients. I'm able to establish camaraderie among the team to work as one. I'm also in charge daily updates to our onshore counterpart. I also promote continuous improvement and to motivate my team to reach our goal and that is to gain profit. Being a leader, you need to know how to upsell the objective of the company/client to your team and also to encourage them to participate, to contribute ideas.