Christine Marie MARGALLO
General Virtual Assistant
To utilize my administrative and organizational skills as a Virtual Assistant, providing efficient and
effective support to clients remotely.
Contact
Davao City, Philippines--
Education
University of Mindanao
BS in Business Administration
Major in Finance
Undergraduate
Objective
Resolute Customer Service Representative dedicated to providing
quality care for ultimate customer satisfaction. Proven ability to
establish and maintain excellent communication and relationships with
clients. Excellent time management skills combined with a superior
knowledge of the customer service industry. Held role of Senior
Service Representative for 2 years. Advanced to Real Time Associate
for 2 years. Currently serving as a Service Desk Associate for 3 years.
Experience
JUL 2015 – SEPT 2015
DATA ENCODER • DEPARTMENT OF SOCIAL WELFARE AND
DEVELOPMENT - REGION XI (DSWD XI)
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Key Skills
Communication Skills
Ability to Multitask
Microsoft Office Excel, Word, etc
Computer Skills
Google Tools (Docs,
Spreadsheets, Drive, etc.)
Adaptive Person
Ensure data accuracy by entering data received from field inspectors
while maintaining confidentiality.
Manage hard copies and maintain databases and client files.
Handle data-related tasks and follow all regulations.
JUL 2016 – JUL 2018
SENIOR REPRESENTATIVE • ALORICA TELESERVICES INC.
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Interpret, explain, and enforce department policies and procedures.
Provide a full range of customer service related to billing.
Manage a diverse set of customer comments, inquiries, and
complaints in a polite and professional manner.
JUL 2018 – JUL 2020
REAL TIME ASSOCIATE • ALORICA TELESERVICES INC.
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Monitors the Daily attendance schedule adherence of Agent in realtime, ensuring optimum service levels are achieved to deliver
consistent performance.
Evaluates and reports on the impact of new or modified
processes/procedures related to daily attendance schedule
adherence.
Works with team leads to ensure that Agents adhere to their
schedules.
JUL 2020 – FEB 2023
SERVICE DESK ASSOCIATE • ALORICA TELESERVICES INC.
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Serves as the interface between customers and the IT team.
We identify and diagnose issues and problems.
Categorize and record reported queries and provide solutions. We
also support problem identification.
