Christine Ann B Le OP Ardez

32 years Total work experience email add :-Skype : Cyann1574 Phone No:- EXPERIENCE ============================================================== Nov 2017 – April 30 7 years & 5 months CONTACT CENTER ASSOCIATE – WORK FROM HOME RealPage Phils. Inc. Resident Services and Leasing Support Specialist : • • • • • • • Assist residents of multi-family housing with maintenance work orders, providing prompt and accurate responses to inquiries and service requests. Coordinated and scheduled maintenance work orders and repair tasks for rental parties, ensuring timely of tenant service requests.. Communicated with vendors, technicians, and property managers to relay updates, whiteboards and resolve issues. Maintained detailed records of maintenance activities, costs and service histories. Handle inbound leasing inquiries via phone, offering detailed leasing information and scheduling tours for prospective residents across diverse housing types including Multi-family, Senior Living, Military Housing, and Student Housing. Serve as the primary point of contact for customer complaints, managing escalated issues with professionalism and empathy. Create and track cases for resident concerns, ensuring timely follow-up and resolution. Proficient in a wide range of property management software platforms including RealPage, Entrata, Buildium, Yardi, MRI, PropertyWare, ResMan, Onesite, and Zillow. Sep 2015 - Oct 2017 2 years 2 months TECHNICAL SUPPORT REPRESENTATIVE/ASSISTANCE DESK/CUSTOMER CARE SUPERVISOR Alorica Philippines Technical Support & Quality Assurance Specialist AT&T U-Verse & DirecTV • • • • Managed high-level escalations and supervisor calls, delivering expert-level technical support and issue resolution under pressure Conducted Quality Assurance in Sales, monitoring agent interactions to ensure compliance, accuracy, and a fraud-free sales environment Collaborated with cross-functional teams to improve customer satisfaction and reduce repeat call volume — showcasing skills valuable in streamlining the loan application experience and reducing processing errors. Maintained detailed call records and QA evaluations to support internal audits and performance reviews, reinforcing experience with documentation and compliance in a regulated industry. Nov. 2014 – April 2015 5 months TECHNICAL SUPPORT REPRESENTATIVE 24/7 Customer Philippines, Inc. Customer Support & Technical Solutions Representative Time Warner Cable / Brighthouse Networks • • • • Handled high-volume inbound calls from customers regarding internet, cable, phone, and email services, delivering clear, step-by-step troubleshooting assistance Diagnosed and resolved connectivity issues, ensuring minimal downtime and high customer satisfaction. Promoted service upgrades and product enhancements through upselling techniques, leveraging consultative communication Maintained thorough documentation of all support interactions, contributing to operational consistency and compliance. June 2013 - Oct 2014 1 year 5 months TECHNICAL SUPPORT REPRESENTATIVE Convergys Philippines (Concentrix) Technical Support Engineer – Microsoft Office & Windows Microsoft Support Services • • • • Provided inbound technical support for Microsoft Office and Windows customers, resolving account access, software, and activation issues — demonstrating precision, patience, and clear communication under pressure Assisted customers with product inquiries, handled secure credit card transactions for services and devices, and ensured accurate billing Educated customers on service options and guided them through purchasing decisions Maintained accurate support documentation and followed compliance protocols for data handling. Aug 2012 - Jun 2013 11 months CUSTOMER SERVICE PROFESSIONAL Stream Global Services Financial & Payroll Support Specialist Intuit QuickBooks Desktop – Small Business Payroll (U.S.) • • • • Handled inbound calls from small business clients regarding payroll processing using QuickBooks Desktop, delivering accurate and timely support for sensitive financial tasks. Processed Direct Deposits and addressed funding, rejection, and cutoff time issues, ensuring secure and compliant financial transactions. Performed account maintenance tasks, including updating business information and managing payroll service settings. Demonstrated strong knowledge of financial software and compliance. Dec 2011 - Jun 2012 7 months PROPERTY COMPLIANCE OFFICER ITALPINAS EUROASIAN DESIGN & ECO-DEVELOPMENT CORP. Property Compliance Officer / Documentation Specialist Real Estate Development & Sales Support • • • • • • Oversaw and managed all permits and licenses required for property development, ensuring full compliance with government regulations. Handled bank and HDMF (Pag-IBIG Fund) project accreditations, establishing eligibility for financing and coordinating with financial institutions — experience highly relevant to loan origination and lender engagement. Processed loan take-outs, CCT (Condominium Certificate of Title) transfers, and legal annotations as part of sales and marketing documentation — mirroring the documentation responsibilities of a loan processor or closing coordinator. Acted as liaison with government agencies and private sector partners to ensure project compliance and timely document submission, supporting smooth and legally sound transactions. Served as a documentation specialist, maintaining accurate records and facilitating timely submissions for internal and external stakeholders. Conducted project presentations to clients, supporting the sales team and helping potential buyers understand the documentation and financing process. Nov 2005 - Jan 2009 3 years 3 months JR. SALES DOCUMENTATIONS OFFICER Robinsons land Corporation/Robinsons Homes, Inc Specialization : Property Management/Real Estate Junior Sales Documentation Officer | Marketing, Sales & Administrative Support Real Estate Industry Sales & Marketing Support: • Planned, scheduled, and executed marketing activities to increase property sales and meet monthly sales quotas. • Conducted sales calls, telemarketing, and manning exhibits, as well as prepared manning schedules — demonstrating skills in pipeline management and customer engagement. • • Led trainings and seminars for incoming and existing agents/brokers to enhance operational effectiveness — transferable to internal training or client education roles in financial services. Assisted with broker and agent affiliation, ensuring compliance with internal requirements and partner program coordination. Sales Documentation & Frontline Support: • Handled sales acceptance and documentation, including Contracts to Sell, Mortgage Agreements, and other legal paperwork — a strong match for roles involving loan origination and underwriting documentation. • Processed and transferred TCTs (Transfer Certificates of Title) for fully paid accounts — directly related to mortgage fulfillment, title processing, and post-loan closing tasks. • Managed front desk operations, addressing customer queries, handling complaints, and presenting property/product information — foundational skills for client service in the mortgage industry. Administrative Support: • Monitored and managed office supplies, equipment, vehicles, and agency-hired employees — including payroll validation and coordination of vendor billing and commissions. • Processed supplier accreditation, business permit renewals, and other government licenses and clearances — strong experience in regulatory compliance and vendor coordination. • Handled incentive and commission processing for affiliated agents — relevant to commission accounting and payment processing in loan servicing companies. Jul 2001 - Nov 2004 3 years 5 months CLERK IV National Home Mortgage Finance Corp Clerical & Administrative Support Specialist • • Provided customer service by addressing and resolving inquiries, concerns, and complaints in a professional and timely manner, demonstrating strong problemsolving and communication skills essential for client interactions in the mortgage industry. Managed customer requests, ensuring prompt and efficient processing, while maintaining a focus on accuracy and attention to detail — directly applicable to loan application processing and customer support in financial services. • • Handled account processing, ensuring accurate data entry and account updates — transferable to managing loan accounts, payment histories, and client records in mortgage servicing. Performed filing and documentation tasks, organizing and maintaining records in compliance with company standards — vital for managing loan documentation, regulatory compliance, and client files in the mortgage industry. Oct 1998 - May 2001 2 years 8 months CLERK III City Budget Office, Cebu City Government Clerical & Administrative Support Specialist • • • • • • Processed payroll for employees, ensuring accurate calculation of wages, deductions, and benefits. Managed personnel-related concerns, including DTR (Daily Time Record) monitoring, addressing tardiness, absences, and loan obligations, while overseeing employee benefits and bonuses. Organized and maintained office files, ensuring efficient documentation storage and retrieval. Monitored and controlled office supplies, ensuring stock levels were adequate and cost-effective. Managed equipment and supply processes, including bidding, purchasing, maintenance, and repair, as well as inventory and transportation. Processed cash advances and liquidation of employee expenses related to training, seminars, travel, and event-related costs. Nov 1993 - Oct 1998 5 years MARKETING ASSISTANT McDonald's Cebu/McBros Co. Food Service Customer Service & Marketing Support • • • Managed, prepared, and hosted marketing activities, including promotional events and in-store campaigns. Planned and scheduled marketing tools and strategies to maximize customer outreach and increase sales. Delivered exceptional customer service, addressing inquiries, handling complaints, and ensuring customer satisfaction. EFSET SCORE Standard English Proficiency Test C2 - Advanced EDUCATION ================================================================== 1998 University of San Carlos – Bachelor of Commerce in Business Administration 1993 Southwestern University – Bachelor of Science in Physical Therapy CORE COMPETENCIES • Customer Service Excellence • Effective Communication • Administrative & Clerical Support • Sales & Client Support • Real Estate Support • Team Collaboration & Training • Problem Solving & Issue Resolution • Document Management & Compliance • Leadership • Time Management & Multitasking TOOLS • • • • • Customer Relationship Management (CRM) : Salesforce Property Management Software: RealPage, Entrata, Buildium, Yardi, MRI, PropertyWare, ResMan, Onesite, Zillow Financial & Payroll Software: Intuit QuickBooks, Microsoft Excel Communication & Collaboration: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Google Workspace (Docs, Sheets, Slides), Zoom, Slack, Teams, Ring Central Document Management: SharePoint, Dropbox, Google Drive, OneDrive CERTIFICATIONS and TRAININGS • • • • • • • • • • GO HIGH LEVEL Basic Webinar Virtual Assistant/Virtual Assistant Tools and Tips Facebook Ads Freelancing Basic Facebook Ads Strategies Basic ChatGPT Chatbot Automation Basic AI Designing Basic Shopify Freelancing Basic OUI-Automate Tutorials Social Media Manager Basic Seminars and Trainings ============================================================== • REAL ESTATE SALESPERSON SEMINAR - Conducted by IPREA – NORMINAREA – 12 units VIP Hotel, Cagayan de Oro City – Sept. 17-19, 2010 – 12 units • MANAGING THE MANAGERS SEMINAR - Conducted by InnoTrain Consulting – 8 hrs. Davao City – Sept. 2008 • CONDO SELLING 101: ACTIVITY BASED SELLING Consulting – 8 hrs. Davao City – Sept. 2008 • SALES MANAGEMENT SEMINAR - Conducted by InnoTrain Consulting – 16 hrs. Cagayan de Oro City – Sept. 2008 • ACHIEVING CUSTOMER SERVICE EXCELLENCE(ACE) PROGRAM - Conducted by Robinsons land Corporation – 8 hrs. Robinsons land Office, Cagayan de Oro City July 25, 2008 • COMPREHENSIVE REAL ESTATE SEMINAR FOR BROKERS - Conducted by Department of Trade and Industry – 24 hrs. Casa Crystalla Cagayan de Oro City – April 18-19, 2008 • TEAMBUILDING - Conducted by Robinsons land Corporation – 16 hrs. Garden of Malasag Eco-Tourism Village, Cagayan de Oro City August 25-26, 2007 • SERVICE EXCELLENCE - conducted by Anthony Pangilinan of Business Works – Oases Garden Resort Davao City – August 22, 2007 Conducted by InnoTrain • SEMINAR WORKSHOP ON RECORDS DISPOSITION - Conducted by Records Management & Archives Office Manila – 40 hrs. Centrepoint Hotel Cebu City – August 22-24, 2000 • SEMINAR WORKSHOP RECORDS & ARCHIVES MANAGEMENT - Conducted by Records Management & Archives Office Manila – 40 hrs. Centrepoint Hotel Cebu City – July 7-9, 1998 • DISTANCE LEARNING PROGRAM - Civil Service Commission Cebu City – 40 hrs. • VALUES ORIENTATION PROGRAM - Civil Service Commission Cebu City – 40 hrs.