Christina Paulson

Christina M. Paulson SUMMARY OF QUALIFICATIONS: • • • • • • • • • • • • • • • Exceptional Executive Level Management Support- Knowledge of a range of management, planning, principles, and practices currently in use by the VA Knowledgeable of the practices of management in order to monitor the implementation of new programs, lead team studies, and identify and analyze problem areas. Skilled Program Manager Superior in Administrative Support Competent with process improvement techniques and principles Strong critical thinking, and gap analysis abilities Strong interpersonal skills - brainstorms with other staff members for resolutions Superior human interaction skills with the ability to meet and deal effectively with individuals of all levels inside and outside of the workplace. Superior planning, scheduling and coordinating skills working with management to create a smooth workflow and timely deliverables Excellent special projects administrator skills Excellent written and oral communication skills Exceptional problem solving skills – Knowledgeable of techniques and work processes used to gather, assemble and analyze facts in order to draw conclusions and independently devise solutions to problems Superior organizational and time management skills Skilled Vendor and Stakeholder Management Proficient in MS Office 2010 Suite, IT Service Support applications (IFCAP, CA Service Desk Manager (SDM)) Concur Government Solutions (CGE), VA Time and Attendance (Web TA), Adobe Acrobat, Service Now, JIT, ePAS and SharePoint Senior Program Analyst – July 2018 to present – 40 hours/week Leidos/Systems Made Simple Contractor for the Department of Veterans Affairs 1615 Woodward Austin, TX 78772 • • • • • • • • • Move Coordination Space Management Open change orders in Service Desk Manager (SDM) for relocations, new hires and separations Assign work stations Make ready work stations Log equipment Update spreadsheets, space charts and diagrams Track and push change order workflow assuring timely deliverables Communication with customer Administration Rep – April 2014 to July 2018 – 40 hours/week Leidos/Systems Made Simple Contractor for the Department of Veterans Affairs 1615 Woodward Austin, TX 78772 • • Worked directly under the general supervision of the Director of Data Center Facilities, Connectivity and Physical Security Divisions at the Austin Information Technology Center. Supports Management staff and over 80 staff members for three divisions nationwide. Leads and motivates to meet stringent deadlines, contributes skills needed to achieve objectives. Assists with critical information and exchange ideas to achieve goals. Facilitates, tracks, coordinates and takes ownership of regularly scheduled and ad-hoc items ensuring completeness, accuracy and timely delivery. Christina Paulson • • • • • • • • • • • • • • • • • • • • • • • Manages purchase card program for the Facilities, Connectivity and Physical Security departments at four data centers nationwide. Reviews requests for accuracy, submits to budget office for funding approval and tracks to completion. Developed system for tracking approvals and purchases. Prepares, analyzes and coordinates workflow throughout the annual performance review process, Review for completeness and accuracy. Routes for supervisor and employee signatures, ensures completed by the deadline. Trained on new ePerformance system. Prepared for the change-over to new system. Analyzes and manages time sensitive action items and data calls. Evaluates for proper assignment, delegates assignment, ensures that all participants know their responsibilities, makes follow-up calls to collect missing items, prepares and submits final reports and submits by the deadline. Leads weekly meetings and maintains agendas for Connectivity and Facilities divisions. Coordinates action items, brainstorms and offers ideas. Provides subject matter expertise for accurate timekeeping practices consistent with Department of Labor requirements. Applies tour, submits leave and premium pay, reviews and validates bi-weekly timekeeping in VATAS (Veterans Administration Time and Attendance System) for 24 federal employees. Assures supervisor approval and completion on time. Submits corrected timesheets when necessary. Provides travel expertise in the CGE Travel Application and in the Federal Travel Regulations, policies, and procedures. Submits requests on the employee’s behalf for SES and budget approval. Prepares travel arrangements and vouchers for employees according to Federal Travel Regulations. Works under little or no supervision from management. Is given liberty to make some decisions independently from management. Maintains and prioritizes task schedules and workloads based on the needs of the organization. Changes prioritization according to management needs and deadline requirements. Uses factual and conceptual practices, critical thinking and gap analysis. Uses common sense on all matters. Schedules and coordinates conferences. Manages Director’s conference room as well as a smaller conference room. Frequently coordinate meetings for large groups. Prepares, submits and tracks to completion various VA forms, memoranda and documents for concurrences, approvals and signatures. Manages and prepares draft correspondence. Facilitates written and oral correspondence inside and outside of the office. Collects data on assigned projects, identifies, gathers and assembles information and formulates conclusions for reporting. Represents years of high-quality, knowledgeable, and effective support, administrative practices and continues to serve as a foundation of support to the overall team objectives. Works on complex issues, administrative matters, develops solutions and provides guidance and information to high-level leadership and management. Prepares and reviews Standard Operational Procedures (SOPs), reports and other documents to ensure accuracy, proper format and conformance with organizational guidelines. Ensures that SOPs are reviewed annually for pertinence and applicability to the current organizational structure. Gathers information, identifies and analyzes issues and develops recommendations to resolve problems. Guides and trains administrative personnel on policies and procedures. Updates VA handbooks and directives. Knowledgeable on VA policies and requirements Manages, assists, and prepares reports on assigned projects. Maintain and update documentation on SharePoint sites. On-boards and separates employees and contractors for the Facilities, Connectivity and Physical Security divisions for four data centers nationwide in accordance of the guidance and policies of the Information Technology Centers. Prepares Move Coordination Worksheets, provides the necessary information and works with the move coordinator for completion, VA Form 9957 Access Forms, CARS submissions, and Just in Time (JIT) system submissions to initiate the creation of username and email accounts or to delete all user accesses. Proofread and distribute tenant notices to all staff. Primary safety monitor of the Shelter in Place (SIP) roster. Responsible for keeping track of staff in case of a disaster. Facilitates training with colleagues on various applications and procedures Christina Paulson • • • • • Maintains Designation of Authority memos: Division Director, Supervisors, Administrative Staff, Visitors Sign-In Authority, Authority to Sign Property Pass, and Report of Survey. Provides excellent customer service to the Director and four VA Chiefs in the Data Center and Logistics pillar of the VA. Areas of responsibility, communications and working relationships include: Business Office, Facilities Operations, Connectivity, Physical Security, IT and Space Management, National Data Center Operations and Logistics, and Property Management. Supports functions to ensure physical and logical security of the buildings and computer systems. Reacts to reorganizations and workforce realignments within the VA. Learns and implements new approval protocols. Client Manager –March 2013 - April 2014 – 40 hours/week Personal Administrators Westlake, Texas • • • Managed finances for 10 personal clients: Analysis, accounts payable, accounts receivable, cash deposts, invoicing, reconciling, budgeting and profit and loss reporting Manage all client files Lead meetings with clients, attorneys, estate executors and insurance agents Manager/Owner/Operator – July 2004 to March 2013 – 40+ hours/week Christi Johnson Bookkeeping, LLC Dripping Springs, Texas • • • Launched a thriving private practice, building revenue from $0 to over $72K/year in the first three years Manage all aspects of day to day operations Manage the finances of multiple personal clients and business entities providing impeccable customer service, daily reporting, cash deposits, financial analysis, tax filing, budgeting, accounts payable/receivable, account reconciling and profit and loss reporting Accountant Assistant – November 2003 to July 2004 – 40 hours/week Freemon, Shapard and Story, C.P.A. Austin, Texas • • • Analyzed and calculated financial statements for clients. Accounts Receivables, Accounts Payables and account reconciliations Prepared and filed Monthly Sales and Use Reports Comptroller//Manager – January 1992 to November 2003 – 40 hours/week Leonard’s Garage, Inc./Johnson Automotive Group • • • • • • • • Managed $3M per year corporation ensuring full compliance with company's regulations and policies Supervised and directed four service managers Designed and delivered a series of classes educating management and employees on proper HR and employment law requirements Communicated medical plan concepts to employees using layman’s terms to facilitate understanding Project Manager for renovation projects for five locations: Performed market research and solicited bids from 3rd party vendors to perform various renovations ensuring the work is completed within the deadline, within budget and adhering to all state and local requirements Managed customer service operations: Personally contacted every customer by telephone to ensure total satisfaction and rectified any negative incidences. Coached and trained service managers to ensure customer satisfaction goals are achieved Developed professional correspondence to executives, customers and vendors Managed daily financial reporting, accounts payable, accounts receivable, cash deposits, profit and loss and account reconciliation