• Exceptional Executive Level Management Support- Knowledge of a range of management, planning, principles, and practices currently in use by the VA
• Knowledgeable of the practices of management in order to monitor the implementation of new programs, lead team studies, and identify and analyze problem areas.
• Skilled Program Manager
• Superior in Administrative Support
• Competent with process improvement techniques and principles
• Strong critical thinking, and gap analysis abilities
• Strong interpersonal skills - brainstorms with other staff members for resolutions
• Superior human interaction skills with the ability to meet and deal effectively with individuals of all levels inside and outside of the workplace.
• Superior planning, scheduling and coordinating skills working with management to create a smooth workflow and timely deliverables
• Excellent special projects administrator skills
• Excellent written and oral communication skills
• Exceptional problem solving skills – Knowledgeable of techniques and work processes used to gather, assemble and analyze facts in order to draw conclusions and independently devise solutions to problems
• Superior organizational and time management skills
• Skilled Vendor and Stakeholder Management
• Proficient in MS Office 2010 Suite, IT Service Support applications (IFCAP, CA Service Desk Manager
(SDM)) Concur Government Solutions (CGE), VA Time and Attendance (Web TA), Adobe Acrobat, Service Now, JIT, ePAS and SharePoint