Christina Marie M. Del Rosario

CHRISTINA MARIE M. DEL ROSARIO MEDICAL VIRTUAL ASSISTANT REMOTE RECEPTIONIST / SOCIAL MEDIA ASST. PROPERTY/SHORT TERM RENTAL MANAGEMENT CONTACT --LP Pamintuan Cruz Apartment, Purok 2, San Nicolas 2, Magalang Pampanga, Philippines 2011 EDUCATION HOLY ANGEL UNIVERSITY Hotel and Restaurant Management 1999 - 2003 SKILLS Dynamic, versatile, and tech-savvy professional with over a decade of experience in front office management, virtual assistance, customer service, and remote healthcare support. Skilled in tools such as RXNT, EHR, Velhotel, Xenia, Calendly, Google Sheets, Stripe, and Slack. Proven track record in delivering exceptional service, managing administrative operations, and supporting teams in fast-paced environments. I bring excellent communication skills, strong work ethic, and a positive, team-focused attitude. Highly organized, dependable, and motivated, with the ability to adapt quickly and learn new tools through various platforms and resources. Passionate about continuous growth and committed to providing high-quality service that drives outstanding business outcomes. WORK EXPERIENCE Medical Virtual Assistant March 2021 - June 2024 Done ( Telehealth for patient with ADHD ) Remote Manage patient records for both ( new and established patients) Assisting new patients in creating an intake form. Assisting patients schedule appointments for a telehealth visit. Coordinated with Pharmacies for Prescription Refills. Managed EHR for Medical History and updated Test Results. Managed calls for patients and providers, resolving inquiries and issues. Handled patient’s billing Managed RXNT for Medical History and for E- script verification. Accurately documented customer interactions while ensuring compliance with company policies, regulatory standards, and HIPAA guidelines. ESL Tutor Patient Care and Management Strong Work Ethic Organized and Time Management Excellent Communication Strong Attention to Details Empathy and Compassion Admin and Email Task Skilled in both EHR/RXNT Medical Billing using Stripe Reservation & Booking Mgmt. Team Coordination CERTIFICATION Social Media Management Virtual Assistant HIPPA November 2020 - April 2021 Native Camp and 51Talk Taught English online to Chinese and Japanese students, both kids and adults Led free conversation and guided lessons to improve speaking and comprehension Followed prepared materials or customized lessons based on student needs Encouraged active participation and made learning fun and engaging Gave feedback to help students improve and gain confidence Front Desk Clerk / Manager Central Park Tower / Pacific Breeze Hotel March 2005 - March 2020 Handled check-ins/check-outs, reservations, calls, emails, and cashier duties Provided excellent guest service and resolved issues promptly Promoted to Manager; trained new staff and supervised front desk team Supported daily operations and ensured smooth coordination across departments REFERENCE Mr. Bernard John Mendoza Mrs. Irene Sunga Done Team Leader- Hotel HR Manager-