Christie

Hello! welcome to my profile.

I am a Virtual Administrative Assistant, with over 12 years Customer service experience in varied industries. My diverse work experience and expertise spans across different industries which includes, IT, Automobile sales, Financial services, E-commerce, Logistics and Food & Beverage industry. With a background in Business development management, operations management, retail services, Brand management and communications, customer relationship management, sales and marketing and top-level executive administration (EA).

I enjoy working virtually, engaging with customers and building strong relationships. My strong communication, organizational skills and attention to details enable me to seamlessly collaborate with executives, team members, and external partners.

One of my strengths is my proficiency in the use of a wide range of digital tools, software, and platforms to streamline administrative processes which is aimed at increasing my overall productivity and efficiency.

Calendar management/Scheduling: Google Calendar, Calendly

Social Media Management: Facebook, Instagram, X, YouTube, LinkedIn and Tiktok.

Cold calling: Zadarma, CallGear

Data entry and analysis: Microsoft Excel, Google sheets

Maintaining and managing contacts: Google Contacts

File sharing and document management: Google drive

Social media content and Scheduling: Buffer, Hootsuite 

Online Research and Analysis: YouTube, Google, Bing chat, ChatGPT

Accounting and bookkeeping: Zoho Books

Customer service and support: CRM, Hubspot, Zopim

Content creation: Canva, ChatGPT, Midjourney, HeyGen

Reports/Minutes taking: Microsoft word

Travel arrangement and accommodation: Expedia

Presentations: PowerPoint, Google Slide

Video conferencing: Google meet, Zoom, Loom

Video explanation/documentation of work process: Loom

Team communication: Slack

Manage Team task: Trello, Hubstaff Tasks, monday.com

Email handling: Gmail, Outlook

Email marketing and automation: MailChimp, Hubspot

Analytics: Google Analytics, Hubspot

Sales and marketing: Hubspot

Lead generation: Clay, finder.io, Google Maps

Team collaboration: SharePoint

Screen sharing/desktop: Anydesk, TeamViewer

Video transcription: Otter.ai

Productivity and time-tracking: Time Doctor, Hubstaff

Design: Canva

Proficient in Microsoft Office suite, Google workspace, AI Tools and experienced with CRM system.

Typing speed and accuracy skills: 50words/minute.

Key services offered are as follows;

Customer service and chat support 

Virtual assistance

Data entry

Content writing

Executive Administrative assistant

Cold calling expert

eCommerce website product upload and management

Social media handle management

Call handling and support

Email handling management.

I have a dedicated work space for remote work. .

Connect with me today, let’s see how we can work together.