CHRISTIANA WODO-
Abuja, +23481xxxxxxxx
LinkedIn
Portfolio
Customer Support Representative
Top-rated Customer Support Specialist and Administrative Assistant with over 2 years expertise delivering responsive
customer service and administrative support. I managed over 3,500 calls, achieved a 60% conversion rate, secured over 300
confirmed appointments and reduced no-show rates by 20% through structured follow-ups. Skilled in customer
communication, appointment scheduling, CRM updates and workflow organization to keep business running smoothly.
🛠Skills
Areas of Expertise
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Time Management & Operational Administration
Appointment Scheduling & Multichannel Reminder System Management
Lead Generation & Cold Calling
Customer Inbound & Outbound Call Ownership
Ecommerce Store & Delivery Logistics Management
Situational Judgement & Technical Support
Conflict Resolution, Complaint Escalation & Ticketing
Software Expertise
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CRM: Zendesk, Freshdesk, HubSpot, Intercom, Ring Central, Weave & Google Business Profile
Lead Generation: Google Maps, Yelp, Leads Gorilla, Apollo, Instant Data Scraper, Contact Out
Productivity & Projects: Google Workspace, Microsoft 365 Suite, Calendly, Trello, Asana & Notion
Social Media & Community: Quora, Reddit, Instagram, Facebook, Tiktok, Threads & Youtube
Team Communication: Slack, Zoom, Microsoft Teams, WhatsApp, Discord & Google Meet
🎖Certifications
⮚ Customer Engagement Fundamentals
⮚ Technical Support Fundamentals
⮚ In-demand IT Skills
Customer Service Fundamentals II
Typing Skills Certificate
Productivity Metrics & Project Experience
⮚ Productivity Metrics
Work Experience
Customer Support Representative (Remote)
Lead Generation For Cold Calling
Deskmayte, USA
August 2025 – Present
⮚ Achieved a 60% conversion rate on inbound calls by implementing streamlined qualifying questions
⮚ Executed over 3,500 outbound follow-up calls, successfully securing over 300 confirmed appointments from
cold/warm leads
⮚ Reduced no-show rates by 20% through the design and execution of a structured multi-channel reminder system
⮚ Maintained 100% data accuracy across scheduling systems, ensuring seamless handoffs between support and sales
teams
⮚ Acted as the primary point of contact for service escalations, maintaining high client satisfaction scores.
Education
Bachelor of Arts (B.A) in English and Literary Studies
Federal University, Lokoja
2021 - Completed
