Christiana Okeke

CHRISTIANA CHIZOBA OKEKE Virtual Assistant and Customer Service Representative LinkedIn-- SUMMARY Result-oriented Administrative/Executive Assistant and Customer Service Representative with a proven track record of delivering exceptional service and driving organizational growth. Possessing outstanding communication, problem-solving, and organizational skills. Highly adept at understanding both clients and customer needs and delivering tailored solutions to enhance their experience and ensure customer satisfaction. Seamlessly manage schedules, coordinate travel arrangements, manage emails, and handle correspondence to optimize executive productivity. Demonstrating strong administrative skills, attention to detail, and the ability to prioritize tasks effectively in a fast-paced digital environment. Utilize advanced technology and software solutions to streamline processes, manage data, and enhance communication efficiency. Maintains a high level of confidentiality and professionalism while collaborating with diverse teams and stakeholders to achieve client’s objectives. EDUCATION Osinanna Computer Institute- On-site Diploma in computer Operations October 2012 - April 2013 Federal Polytechnic, Oko - Nigeria Microbiology/Biochemistry [HND] April 2013 - Nov. 2018 Linkedin Academy - Virtual Customer Service Foundation February - March 2024 Udemy - Virtual Data Entry Skills April - 2024 ALX Virtual Assistant Essentials April - 2024 Digital Technology Business School, London - Virtual Project Management April - June 2024 WORK EXPERIENCE Customer Care/Sales Representative/Full-time Dec 2022- Dec 2023 George Best integrated - Remote. E-Commerce Industry ● Responded to customer inquiries within a 10-minute SLA, reducing negative reviews by 50%. ● Provided personalized solutions to over 50 customers daily, ensuring high satisfaction levels. ● Implemented customer care policies resulting in a 20% increase in accuracy and a 15% reduction in errors. ● Successfully sold and upsold services based on customer needs, driving revenue growth. Sales Representative/Part-time May - August 2023 Butex Integrated- on-site E-Commerce Sector ● Increased sales by 20% by accurately listing and describing products in the store. ● Managed customer inquiries via email, ensuring prompt and helpful responses. ● Collaborated with a team of 5+ sales representatives to streamline workflows and enhance customer service. ● Utilized customer service software to manage interactions and track customer satisfaction Administrative Assistant/Full-time Oct 2021- Nov 2022 Emo&Dein Group of Companies - Port Harcourt. Fast-Moving Engineering Firm ● Resolved customer concerns promptly, leading to increased satisfaction and sales growth ● Educated over 30 customers daily on promotional options, sales policies and resulting in informed purchasing decisions. ● Maintained an up-to-date knowledge of 20+ products and promoted specific products to meet customers' needs. ● Participated in daily promotional outreach and Improved sales by 25% after each outreach. SKILLS Salesforce, HubSpot, Ms Excel, Google Workspace, Shopify, Esty, E-commerce, CRM, Microsoft 365, Data Entry, Zendesk, Zoho, Intercom, Gorgias, Klarna, Project Management Tools, English Communication, Confidentiality and Discretion, Teamwork and Reliability. CERTIFICATION Linkedin Customer Service Fondation Cert. HubSpot Inbound Sales Cert. Alison Customer Service skill Cert. PMI Kickoff Predictive Project Management Badge Great Learning; Project Management Foundations CustomerSuccessU; Customer Success Foundations Google; Clickup Project Management