Christiana Bernadette Okala

Christiana Bernadette OKALA. EXECUTIVE ASSISTANT - Email LinkedIn, Portfolio 1,Potfolio2 PROFESSIONAL SUMMARY A highly organized and resourceful Executive Assistant with over 2 years of experience in providing top-tier administrative and executive support to C-suite executives. Adept at managing calendars, coordinating meetings, preparing expense reports, and streamlining daily operations. With a strong focus on detail and exceptional communication skills, I am equipped to manage remote and in-office tasks efficiently while delivering outstanding client-facing service.. COMPETENCIES       Administrative Support: Email management, client communications, inbound call management, data entry, tasks prioritization. Executive Support: Calendar management, expense reporting, meeting coordination, travel arrangements Project Management: SOP development, business process documentation, workflow creation, risk analysis, project planning. Communications Tools: Excellent written and verbal skills (Slack, Zoom, Teams, Gmail). CRM & Project Tools: Fresh desk, Hubspot, Trello, Asana, Click Up, Apollo.io, Miro, Draw.io IT & Productivity: MS Office (Word, Excel, PowerPoint), Google Suite, Canva, ChatGPT WORK EXPERIENCE Project Manager Intern, Excelerate UAE     SEPT. 2024 - PRESENT Supported project teams by managing project timelines and coordinating with stakeholders, improving communication and alignment with client’s needs. Created and maintained project plans, ensuring accurate delivery of milestones. Handled administrative tasks, such as document management and scheduling, to ensure project continuity. Streamlined workflow processes, improving overall operational efficiency. Customer Support Representative, Freelance, NG JUNE. 2023 – JULY. 2024 Digital Witch Community  Managed inbound client inquiries, providing timely and high-quality responses, improving customer satisfaction and reducing response times by 40%..  Streamlined ticketing processes, resulting in faster issue resolution and more efficient customer support.  Maintained accurate customer records and provided detailed reports to the management team.. . Lead Generation Specialist, Golden Horse Agency, Poland SEPT. 2021 to DEC. 2022 Golden Horse is a Digital Marketing Agency located in Poland  Managed appointment scheduling and follow-up communication, increasing lead engagement and conversion rates.  Consistently exceeded targets and maintained accurate records of lead activity using CRM systems.  Delivered timely, clear, and informative communication, improving client relationships. Administrative Assistant, SIFAX SHIPPING, NG. AUG. 2019 to JUNE 2022 SIFAX SHIPPING is a leading Logistic and Maritime Company located in Nigeria.  Managed the CEO’s schedule, organized meetings, and handled internal and external communication, improving office efficiency by 30%.  Assisted the team in managing day-to-day administrative tasks, including booking appointments and maintaining office records.  Performed data entry, file management, and prepared reports for internal use. Sales Representative, Anyi-China Global Limited, NG. FEB. 2017 to MAR. 2019 Anyi-China is a privately owned Business, specializing in Sales and Distribution of Plumbing Materials.  Delivered excellent customer service while maintaining accurate records of sales activities.  Managed client relationships, providing follow-up service and ensuring client satisfaction. .EDUCATION & CERTIFICATION Fundamentals of Project Management Fundamentals of Digital Marketing On-Demand IT Skills Customer Success Fundamentals LANGUAGES • Fluent English (Spoken & Written) • Igbo and Yoruba (Spoken & Written) REFERENCES Available on request. Alison Online Course Google Digital Skills for Africa IT SUPPORT Customer Success U.org