Christiana Bernadette Okala

Welcome to my profile 😊

I'm Christiana Bernadette Okala, a result driven Administrative Assistant/Customer support/ Project Coordinator with 2 years of experience in providing top-notch customer service. Leveraging my tech- savvy skills, I excel in streamlining processes to enhance and elevate customer experience.

What I Can Help You Do:

1. Executive Support: Email/calendar management, Customer support, meeting scheduling, Chat Support, Data Entry, File management, Powerpointpresentation.

2. Lead Generation.

3. CRM Automation

4. Flowchart creation using softwares like Miro, Lucid chart, Draw.io, Google doc and Microsoft word document.

5. Managing projects from initiation phase to completion phase

6. Gantt chart creation

7. Team Collaboration: Helping your team oversee tasks and generate insightful reports.

TOOLS I USE:

Google suite, Microsoft office suite, Slack, Loom,Zoom, Calendly, Acuity scheduling, Picktime, Zendesk, Fresh desk, Hubspot, Lead Scrape, Monday.com, Asana, Click-Up, Miro, Lucid chart.

CERTIFICATION:

⭐ Project Management Certification

⭐ Hands On Project Management Certification

⭐ Customer Success Fundamentals Certification

⭐ ON-Demand IT Skills

⭐ Google Digital Marketing for Africa

Let's have a quick chat to discuss how I can bring in my experience to the table. I look forward to providing an exceptional service and support.