Christian William T. Tumalad

CHRISTIAN WILLIAM T. TUMALAD E-COMMERCE CUSTOMER SUPPORT | EMAIL & CHAT SUPPORT | CUSTOMER SUPPORT SPECIALIST ABOUT ME EXPERIENCE Dynamic and dedicated Customer Service and Technical Support Representative with extensive experience in Email and Chat Support. I am passionate about delivering exceptional service and resolving customer issues efficiently. Eager to join your team, I bring a winning attitude and a commitment to enhancing customer satisfaction. My goal is to contribute to a positive customer experience while continuously improving my skills in a collaborative environment. Customer Service Representative Jun 2007 — Dec 2008 TELETECH Helped providers with claims and benefits inquiries, while interacting with customers to offer information about products and services, and effectively addressing and resolving complaints. SKILLS Technical Support Representative Nov 2010 — Feb 2011 CONVERGYS Assisted customers with troubleshooting and resolving internet connectivity issues, including ADSL, Wi-Fi, wireless connections, and cables, ensuring a smooth and positive experience. Effective Communication Problem Solving Team Player Order Management Zendesk Shopify Amazon Seller Central Klaviyo Recharge Skio EDUCATION UNIVERSITY OF SANTO TOMAS – 2002 – 2007 SIENA COLLEGE OF TAYTAY – 1998 – 2002 CAINTA CATHOLIC COLLEGE – 1992 – 1998 -- Technical Support Representative Nov 2009 — Mar 2010 TELETECH Provided guidance to customers in troubleshooting and resolving internet connectivity issues related to ADSL, Wi-Fi, and wireless connections. Email/Chat Support Aug 2011 — Nov 2015 TELUS Assisted players with game account issues, including glitches, missing in-game items or quests, and troubleshooting for Facebook games. Later transitioned to a sales role, where I guided customers in building customized computers tailored to their needs and successfully upsold additional products to enhance their experience. Email/Chat Support Nov 2015 — Dec 2019 IOPEX Helped customers with game-related inquiries, technical issues, billing concerns, and enforced game/forum policies by managing player bans for violations. Email/Chat Support Aug 2020 — Feb 2023 HELPWARE Provided customer support by addressing inquiries related to amplifier orders, order tracking, and troubleshooting technical issues with amplifiers. Email/Chat Support Mar 2023 — Oct 2024 HEYDAY Worked with several brands, helping customers with their inquiries and orders through email, chat, and social media. Additionally, we provide valuable reports to resolve any website issues, inventory discrepancies, or concerns with order shipments, as well as any order entries, modifications, or cancellations.