Christian P. Tempra
26 Kessing St. New Asinan Olongapo City
Contact #-
Email Address:-
Objectives
I am seeking an employment to a company where I can use my experience to help the company meet and surpass its goals while I experience advancement opportunities.
Skills
Great customer service skills
Willing to work any time of the day
Able to multitask
Can work under pressure
Work Experience
CUSTOMER SUPPORT REPRESENTATIVE
(JAN. 19, 2009- JUNE 2011)
SITEL CORPORATION PHILIPPINES
PEZA COMPOUND LOAKAN PROPER
BAGUIO CITY 02600
CUSTOMER SUPPORT REPRESENTATIVE & CHAT SUPPORT REPRESENTATIVE
(April 2013- Jan 2014)
SUTHERLAND GLOBAL SERVICES
Jose Abad Santos Ave, Clark Freeport, Angeles, Pampanga
COLLECTION SPECIALIST
MARCH 2014- JAN 2015
MICROTEL GLOBAL SOLUTIONS
Manuel A. Roxas Hwy, Angeles, Pampanga
LEAD GENERATION SPECIALIST
MARCH 2015 – JANUARY 2017
SALESTAFF LLC
RESPONSIBILITIES
Assist customer inquiries in card activation, usage and fraud detection in a timely manner
Helps customers in processing and tracking their orders online
Do outbound calls to adjuster and Defense Atty. to settle unpaid insurance bills
Do outbound calls to generate leads and appointment setting
Training
Foundation Skills
Customer Centricity
4E’s training
Pin disputes/ Transaction disputes
Workers Compensation/ Collections
Lead Generation/ B2B Sales
Educational Background
College
Bachelor of Science in Hotel and Restaurant Management (3rd Year)
University of the Cordilleras
Governor Pack Road, Baguio City
Secondary
Baguio City National High School -)
Governor Pack Rd Baguio City
Elementary
Quezon Elementary School -)
Governor Pack Road, Baguio City
Personal Data
Date of Birth:Dec. 20, 1986
Place of Birth:Baguio City
Age:30
Status:Single
Religion :Roman Catholic