Christian Santos

CHRISTIAN T. SANTOS Email address:-Upwork Profile Link: https://www.upwork.com/o/profiles/users/_~01da2678f79a826c64/ Contact #: - Friendly Customer Service Representative, with a total of 12 years in experience. Used to work daytime shift, as well as graveyard shifts. Seeking to use proven skills in problem solving and communication to provide expert service to customers. SKILLS: • Highly skilled in listening and responding to customers’/ clients’ needs and concerns • Demonstrated ability to provide information regarding products and services • In depth knowledge of taking orders, determining charges, and overseeing billing or payments • Track record of reviewing and making changes to customer/client accounts • Proven record of handling returns or complaints • Able to record details of customer contacts and actions taken • Comprehensive knowledge of researching answers and solutions • Demonstrated ability to log notes and follow up information • Analytic thinking aimed at resolving customers’ issues in a proactive manner • Knowledge in using platforms like Zendesk, Gorgias, ReAmaze, CommSlayer, Google Docs, Shopify, and Amazon. WORK HISTORY: LAUNCHIFY VENTURES (AUGUST 2021 – NOVEMBER 2024) CUSTOMER CARE TEAM MANAGEMENT SAN DIEGO, CALIFORNIA USA TALDEPOT.COM (OCTOBER 2018 – JANUARY 2019) CUSTOMER SUPPORT / VIRTUAL ASSISTANT WWW.UPWORK.COM TELEPERFORMANCE (MARCH 2015 – SEPTEMBER 2018) CUSTOMER SERVICE REPRESENTATIVE PASAY CITY SPI GLOBAL (AUGUST 2014 – MARCH 2015) INBOUND SALES REPRESENTATIVE MAKATI CITY MY SERVICE AND SUPPORT (NOVEMBER 2013 – JUNE 2014) OUTBOUND SALES REPRESENTATIVE DASMARINAS, CAVITE GLOBAL INNOV8IONS INC. (JUNE 5, 2013 – OCTOBER 2013) MEDICAL SUPPORT REPRESENTATIVE JP RIZAL ST. BRGY. POBLACION, MAKAT EDUCATIONAL BACKGROUND: Tertiary: Vocational: Technological University of the Philippines in Cavite -) (Undergraduate) ACCESS Computer College (1997 – 1998) CHARACTER REFERENCES: JEAN ALON -) SUPPORT MANAGER DASMARINAS, CAVITE RONALIZA FAYE GLEAN -) CUSTOMER SERVICE CONSULTANT MALL OF ASIA, PASAY CITY JONATHAN ODONEL -) ELECTRICAL ENGINEER MANDALUYONG CITY I hereby certify that the above information are correct & true. CHRISTIAN T. SANTOS