Christian Santos

Friendly Customer Service Representative, with a total of 12 years in

experience. Used to work daytime shift, as well as graveyard shifts. Seeking to

use proven skills in problem solving and communication to provide expert

service to customers.

SKILLS:

• Highly skilled in listening and responding to customers’/ clients’ needs

and concerns

• Demonstrated ability to provide information regarding products and services

• In-depth knowledge of taking orders, determining charges, and overseeing

billing or payments

• Track record of reviewing and making changes to customer/client accounts

• Proven record of handling returns or complaints

• Able to record details of customer contacts and actions taken

• Comprehensive knowledge of researching answers and solutions

• Demonstrated ability to log notes and follow up on information

• Analytic thinking aimed at resolving customers’ issues in a proactive manner

• Knowledge in using platforms like Zendesk, Gorgias, ReAmaze, CommSlayer, Google Docs, Shopify,

and Amazon.