Christian Rojas

Christian Rojas Tejeros, Makati City ·- ·- Key Qualifications ● ● ● Verbal and Written Communication Detail-oriented Adept in Technology ● ● ● Time Management Resourcefulness Team Player Tools Used ● ● ● ● ● ● CRM ​//​ Public: ​Hubspot, Highrise, Zoho​ (Private: ​WebCares, Einstein)​ Office Suites ​// ​ ​MS Office Google Suite Meeting tools ​// ​ Google Meet, Zoom SMS ​// ​ ​Clicksend, Grasshopper Communication ​// ​ ​Jitsi, Grasshopper, Gmail, Hubspot, IG (DM) Lead Generation ​// L ​ ocal Scraper, Yelp Work Experience Senior Account Manager BPG International ● ● ● ● ● ● ● Rendered remote work as Account Management in Bodies App Persuaded and on-boarded fitness enthusiasts and fitness centers to our app platform Inquired and answered clients on their onboarding status, IDs, insurances, account management, app information and troubleshooting Sent marketing invites to potential clients thru phone, email, SMS and IG DMs Hunted potential leads thru Google search, Local Scraper, IG, Yelp and other sources Mentored teams in their on-boarding process, app features, usage and tool navigation Invited potential users for beta test Junior Emergency Officer ​(Nurse I) Health Emergency Management Bureau, Department of Health ● ● ● Rendered sentinel work in the Operations Center Monitored, reported and documented small to large health emergencies, mass gatherings and ASEAN meetings Coordinated with regional counterparts in crisis management and disaster reporting ● ● ● ● ● ● Answered and coordinated public queries thru phone and SMS Provided first aid and basic medical advise on the concerned public Coordinated medical transfers/requests with hospitals, ambulances and blood centers Provided secretarial and administrative work to the director and supervisor Rendered duty to inter-agency field deployments in ASEAN events Conducted radio checks and monitored radio traffic Provided 8-hr and straight 24-hr work as needed Technical ​(and Sales) ​Support Representative Alorica Contact Services ● ● ● ● Rendered TSR and a bit of sales work to Comcast, a telecommunications company Entertained level 1 technical assistance: subscribed internet, modem and telephone Coordinated with level 2 TSRs, cable CSRs and onsite technicians for outages, kit replacements, cable programming and complex repairs. Offered upgrade packages to customers Customer ​(and Email)​ Service Representative Expert Global Solutions ● ● ● ● ● ● ● Rendered CSR work to Rev Worldwide clients, a financial institution Entertained queries of balance, transactions, disputes, holding amounts, system updates, app/website usage, card report and replacement Handled multiple card programs from AU, UK, NZ and US Answered customer queries and issues over phone in respective time zones Mentored at times as SME to new hires and colleagues Verified customer applications and IDs thru GreenID Responded to customers’ emails thru Zendesk Education B.S. Nursing Far Eastern University ● ● GWA of 2.0 PRO, Blood Services Committee, Red Cross Youth Council Character Reference Travis Picart ​// f​- Averi Alonzo ​//​-