Christian Fronda

CHRISTIAN B. FRONDA PROFILE Motivated and experienced professional with a successful track record in customer support and criminal research. Over the past one year and six months, I excelled as a customer support representative at SiriusXM, where my dedication and performance led to a promotion as a Senior Quality --m Compound 8 Door 1 Mauban St. Brgy Manresa Quezon City 1115 Evaluator, utilizing Genesys and Zendesk to ensure top-notch service delivery. Additionally, for the past year, I have been actively involved as a Criminal Research Associate, demonstrating strong analytical skills and attention to detail in conducting thorough investigations. A proactive problem-solver with excellent communication skills, I am eager to leverage my expertise to contribute effectively to a dynamic and progressive organization. EXPERIENCE SKILLS CUSTOMER SERVICE REPRESENTATIVE I Concentrix CVG Philippines Inc. Creativity Time Management Collaborate and Promote Team April 2020-August 2021 Providing excellent customer service experience. Serves customers by providing product and service information and resolving product and service problems Work Problem-Solving Computer Literacy Project Management Tools Strong Communication SR. QUALITY EVALUATOR August 2021-May 2022 Monitors and evaluates agents performance. Participate in calibrations with Quality leadership, Operations,Program management and Client. Maintains strong program knowledge base; basic understanding of clients products/service. EDUCATION SENIOR HIGH SCHOOL Philippine College of Health Sciences- BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION MAJOR IN MARKETING MANAGEMENT The National Teachers College- Coaching agents to improve their performances. CRIMINAL RESEARCH ASSOCIATE Reed Elsevier Philippines May 2022- July 2023 Sort and Review Criminal documentation. Analyze the results of the research and prepare an investigative report based on the details of the investigation. Understand individual online jurisdiction search requirements Create reportable dockets within the lead. CHRISTIAN B. FRONDA EXPERTISE Customer Support: Proficient in providing assistance via Phone, Email, Chat, Facebook, and Instagram. Customer Interaction: Skilled in engaging with customers, understanding their needs. Problem Solving: Capable of resolving issues and finding suitable solutions. Multitasking: Strong ability to handle multiple tasks efficiently. --Compound 8 Door 1 Mauban St. Brgy Manresa Quezon City 1115 Research: Proficient in conducting thorough research to gather relevant information. Data Entry: Experienced in accurate and efficient data entry. Microsoft Office: Proficient in MS Excel, Word, and PowerPoint. Google Suite: Familiar with Google Spreadsheet, Docs, and Slides. Lead Generation: Skilled in identifying and generating potential leads. Sales: Competent in sales-related activities and strategies. LANGUAGE ABOUT ME English I am a 22-year-old individual currently residing in Quezon City, Tagalog Philippines. I pursued my education at the Philippine College of Health Sciences from 2017 to 2019 for my senior high school, and later REFERENCES REINA ANDREA ERENCIO Operations Manager-- REYLYN NICOLAS enrolled at The National Teachers College from 2019 to 2023, earning a Bachelor of Science in Business Administration with a major in Marketing Management. I am passionate about entrepreneurship and have successfully established my own small business. Among my siblings, I am the second youngest, with a total of five siblings. ACHIEVEMENTS Top 2 agent for the month of APRIL in all Concentrix sites. Team Leader Top agent for the month of MAY - Top agent for the month of JUNE - CLAIRE MABUTAS College Professor-- Top agent for the month of JULY Best in Business Communication Promoted as Sr. Quality Evaluator in Concentrix