Christian Eclipse

Christian Eclipse Davao City 8000-- An experienced and people-oriented BPO professional with eight years in the industry. Recognized for being organized, approachable, and skilled at fostering collaboration to help teams work toward shared goals. Detail-oriented with strong communication skills and a commitment to delivering solid customer service with utmost professionalism and care. Always diligent and passionate for given tasks. Personal Details Citizenship: Filipino Work Experience Insurance Verification Team Lead OfficePartners360-Davao City March 2024 to February 2025 Supervised a pioneering team of 10 BPO professionals in accurately completing Insurance Benefit Verification for Physical Therapy. Evaluated team progress weekly. Upheld a performance of above the 25 completed tickets target per day per rep and 98% accuracy rating. SSDI Pre-qualification Team Lead Prime Inbox Incorporated-Digos, Davao del Sur December 2021 to February 2024 Spearheaded 15 SSDI pre-qualification specialists, ensuring they consistently achieved 80% conversion rates and maintained a 95.6% quality rating. Have been one of the top performers as a Disability Benefit Pre-qualification Specialist across vendor sites and advanced to a higher role after six months of tenure. SSDI Pre-qualification Trainer TL EAV Outsourcing Inc-Digos February 2020 to December 2021 Conducted both on-site and virtual product-service training for SSDI Pre-qualification. Successfully launched 22 training classes, achieving a 96% passing rate. Managed follow-ups with the SSA office regarding SSDI and SSI claims to ensure smooth processing. Initially appointed as a government confirmed specialist and after six months of consistent performance, I was able to get elevated for a higher position in the company. RTO Training Specialist Outbox Solutions-Kidapawan City, Cotabato December 2015 to January 2019 Designed and implemented training programs to equip representatives and team leads with the necessary skills, knowledge, and competencies for their roles. Ensured continuous learning and professional growth through structured development plans and coaching. Oversaw multiple LOBs. Education Some college in Accounting Korbel Foundation College Inc - Koronadal March 2013 to November 2015 Skills • Team Supervision Adaptability Customer Service Conflict-Resolution Communication Time Management Basic Graphic Design Interpersonal (8 years) Certifications and Licenses Lean Six Sigma Certification January 2025 to Present White Belter