Results-driven BPO professional with eight years of experience in leadership, training, and customer service. Proven track record in team supervision, process optimization, and achieving high performance metrics. Adept at fostering collaboration, driving operational excellence, and maintaining quality standards in fast-paced environments. Recognized for strong communication, problem-solving skills, and a people-oriented approach that enhances team productivity and customer satisfaction. Holds a Lean Six Sigma certification, reinforcing expertise in process improvement and efficiency.