Christian Dior Meneses

CHRISTIAN DIOR MENESES • TRAVEL CONSULTANT • ESCALATIONS DESK - • EXECUTIVE SERVICES SPECIALIST • TRAVEL SPECIALIST - Angeles City, Pampanga Philippines PROFESSIONAL SUMMARY EDUCATION College Graduate Bachelor in Tourism Management Holy Angel University 2013 - 2018 APPLICATIONS Global Distribution Systems Amadeus Sabre Worldspan Fareologix Cruise Booking Systems Polar Online Cruising Power Goccl Seaware ATG Connect Microsoft 365 Word Powerpoint Excel Sharepoint Dedicated individual expert in sales, customer service, billing, travel, booking, reservations, logistics, email and escalations. I am highly equipped in handling complex tasks, committed to deliver excellence in client satisfaction. Efficient team player with critical thinking and a strong attention to detail, seeking to contribute my passion for problem-solving and communication abilities to a fast-paced team. WORK EXPERIENCE Travel Consultant Cloudstaff - Arrivia Excelled in promoting exceptional cruise experiences while skillfully crossselling and upselling packages and services. With an in-depth knowledge of holiday options, I expertly tailor fit vacation solutions to meet individual preferences. Passionate and committed to delivering memorable journeys that elevate customer satisfaction by seamless booking and reservations. Executive Services Specialist Planning and Scheduling Clear and Concise Communication Analytical Strong Attention to Detail Critical Thinking Quality Customer Service Problem Solving Customer Relationship Management Jan 2021 - Jun 2022 Cloudstaff l ICE Variations Served as a Holiday Administrator by effectively managing vacation bookings. I process cancellations, coordinate refunds, and resolve customer issues. Efficiently handled logistics, refunds, and all other concerns on travel and journey. Escalations Desk SKILLS Jun 2022 - May 2024 Dec 2019 - Jan 2021 Teletech - Priceline.com Escalations desk specialized in issuing airline tickets and cases. Filter and classify escalated tickets submitted by agents to provide the right channel and resolution. Take and resolve supervisor calls, addressing complex issues with quality resolution in a timely manner. Travel Specialist Jun 2018 - Dec 2019 Teletech - Priceline.com REFERENCE Ma. Krizzia Lavonne D. Meneses Client Onboarding Manager Connext Global Solutions Phone: - Email :- All other references are available upon request Facilitate flight bookings and accommodate schedule changes. Assist customers in flight selections, securing best deals and seamless travel experiences. Manage schedule adjustments and provide timely resolutions