Christian Dave Villanueva

VILLANUEVA, CHRISTIAN DAVE L. Blk 115 Lot 28, Phase 7, Las Palmas, Guyong | Sta.Maria Bulacan | 0 - | 0 - |- OBJECTIVE • To take action in the achievement of the company’s mission, vision and objective. To facilitate in the development of the company and to ensure the efficiency of the company’s operation and other administrative services. SKILLS • Computer Literate (Knowledgeable in using Microsoft Office Application). • Communication Skill. • Data entry • Complaint resolution • Receiving support JOB EXPERIENCE BPO | Customer Service Representative VXI Panorama Recruitment Center April 2021 – October 2021 • Kept revenue streams alive by employing strong communication and negotiation skills and, as a last resort, offering refunds to keep customers happy. • Promoted available products and services to customers during service, account management, and order calls. • Was quick to respond to potential customers' questions and requests. BPO | Customer Service Representative Teleperformance Vertiz North March 2022 – October 2022 • Promoted a superior customer experience by responding to customer concerns, demonstrating empathy, and quickly resolving issues. • Quickly investigated and resolved customer complaints and inquiries. • Customer requests for products, services, and company information were handled by me. • Spoke with customers about their concerns about products or services in order to resolve issues and increase sales. EDUCATION College AMA CLC College of Sta. Maria UE College of Engineering - Bachelor of Science in Computer Science - Bachelor of Science in Information Technology Sr. High School MBASHS Unit-I - Information Communication Technology High School Macario B. Asistio Sr. High School Unit-I Elementary Caloocan Elementary School – Central CERTIFICATION Tesda National Certificate II in Computer Systems Servicing PERSONAL BACKGROUND • • • • • • • • Nickname : Dave Birthday : March 12,2001 Age : 23 Citizenship : Filipino Status : Single Height : 5’10 Weight : 73kg Religion : Roman Catholic Christian Dave Villanueva Applicant