Christian Bernardo

Christian U. Bernardo Software Technical Support | Customer Support & Satisfaction -(- live:.cid.c15abad290cb9e2a Malolos, Philippines Christian Bernardo Christian's Website PROFILE Enthusiastic Technical Support Representative with over two years of experience in Customer Service/Satisfaction specializing in delivering quality service and resolve problems quickly resulting to high levels of customer satisfaction. Excellent reputation for resolving problems with broad base of experience in technical support and operations. Versed in troubleshooting and desktop support on Windows, MacOS, Android and iOS. Proven skill in resolving problems quickly on first contact. SKILLS User Support and Troubleshooting, Help Desk Support, Customer service, Computer literacy, Google Suite, Remote Technical Support, Responding to Technical Questions, Online Chat Support, Device Installation, Customer Communication and Empathy, VPN, Email Support, Operating Systems LANGUAGES English, Tagalog INTERESTS Gaming Playing desktop and mobile online games PROFESSIONAL EXPERIENCE Non-Voice Technical Support Representative Topdata Global IT Solutions Inc. Sep 2020 – Feb 2021 | Angeles City, Philippines Assisted customers in identifying issues and explained solutions to restore service and functionality. Resolved a diverse range of technical issues across multiple systems and applications for customers and end users across various time zones. Collaborated with supervisors to escalate and address customer inquiries or technical issues. Translated complex technical issues into digestible language for non-technical users. Used ticketing systems to manage and process support actions and requests. Provided Tier 1 IT support to non-technical internal users through desk-side support services. Non-Voice Data Analyst TeleworkPH Outsourcing Solutions Inc. LLC May 2020 – May 2021 | Baliuag, Philippines Worked as a Data Analyst for a year in which gained knowledge on data annotation, categorization, and other task categories. Appointment Setter(Scheduler) Intellance BPO(formerly RnR Creatives) Aug 2019 – Feb 2020 | Baliuag, Philippines Worked for half a year in a one-on-one customer service environment providing customer service through email and phone calls for customers' home and car insurance. EDUCATION Bachelor of Science in Information Technology Baliwag Polytechnic College Jun 2014 – Jul 2019 | Baliuag, Philippines GED(High School) Alternative Learning System - Paombong Chapter Apr 2013 – Apr 2014 | Paombong, Philippines GED(Elementary) City of Malolos Integrated School Jun 2004 – Mar 2010 | Malolos, Philippines DECLARATION I solemnly declare that the information furnished above is free from errors to the best of my knowledge and belief. Music Singing & Playing Musical Instruments like Guitar, Piano, Bass, Drums Christian U. Bernardo