Christian Bernardo

Hi! I'm Christian, an enthusiastic and get-the-job-done-oriented Technical Customer Support/Satisfaction freelancer based in Bulacan, Philippines.

As a self-motivated individual who keeps on improving his skills as a Software Technical Support, I have a solid background in providing quality resolutions for the customers through email or ticket (Zendesk) as well as through chats (SnapEngage and Zendesk Chat) regarding their devices' software-related issues.

The knowledge and empathy within me serve as a fuel that keeps my heart burning in passion to provide exceptional service to my customers. For me, quality service marks a customer's heart to the point that when they are handled with care, they'll walk away from the session with a satisfied and happy heart.

Though I am new to Hubstaff, I believe that I can be a great asset and I'm willing to learn new things to contribute effectively to the company. Let's get things done in harmony!

Here are my skills:

• Remarkable Software Technical/Customer Support

• Detail-oriented

• Research and Internet Navigation Skills

• Team Player

• Well-organized

• Quick Learner

• Trainable

• Exceptional Empathy for others

• Has a remarkable iron will to help customers with their issues all the way through.

• Have knowledge of Microsoft Office Applications

• Familiar with Google Workspace

• Strong Troubleshooting Skills on Android, iOS, Windows OS, and macOS applications.

• Knowledge in Zendesk and Zendesk Live Chat(Formerly Zopim)

• Familiar with SnapEngage(Live Chat)

• Solid knowledge of VPN(usage, purpose, benefits, configurations)

Skills are trainable. But the mindset and willingness to make a customer happy is so rare yet so special. I'll do everything I can to make your customer's life with your service at ease.

So, do you want a happy and satisfied customer? Let's talk about the job then and I'll provide a remarkable quality service at its finest!