Christian Andrei Saludo

CHRISTIAN ANDREISALUDO CUSTOMER SERVICE REPRESENTATIVE PROFILE CONTACT- -78 7 5 christianandreisaludo@gmail. com Block 106 Lot 11 Phase 4 Marycris Complex P a s o n g C a m a c h i l l e II G e n . T r i a s City, Cavite https://www.linkedin.com/ in/christian-andrei-tsaludo-b- / ht t p s : / / w w w . f a c e b o o k . c o m/ c h r i s t i a n . s a l u d o EDUCATION HSL BRA ILLE CO LLE GE INC., TA G U I G CI T Y Senior High School: Focused on Science, Technology, Engineering, and Mathematics curriculum. Gained a solid foundation in analytical thinking, research, and problem-solving. 2019 - 2021 HSL BRA I LLE COLLEGE INC., TA G U I G CI T Y / FU L L B R I G H T SC I E N C E SC H O O L MA K A T I C I T Y Secondary School Grade 7 to Grade 10 2013 - 2015 / 2017 - 2019 LANGUAGES English ( Fluent) Tagalog ( Fluent) Pursuing opportunities which allow me to grow professionally, while effectively utilizing my versatile skill set to help promote the corporate mission and exceed team goals. Keen to be part of a company that will help me to improve my skills in time management and also strong verbal communication, thinking ability and to gain experience. Versatile and results-driven professional with over 1.5 years of customer service experience and a strong background in project coordination and team leadership. Proven ability to manage high-pressure environments, deliver excellent customer experiences, and oversee construction projects with precision and efficiency. Adept at multitasking, mentoring teams, and handling omnichannel support across various platforms. Committed to contributing value through a customercentrism approach and strong organizational skills.. WORK EXPERIENCE TaskUs Philippines Lizzy’s Nook Imus October 2024 - May 2025 Inbound Driver Call Support - Provided support across various channels including inbound/outbound calls, emails, chats, and social media. - Used CRM tools to manage and resolve customer inquiries efficiently. - Ensured consistent and professional communication, maintaining a high level of customer satisfaction. - Strengthened multitasking and written communication in a fast-paced support environment. St. Cris Builders Const. Company Project In Charge February 2024 - August 2024 - Oversaw fast-paced construction projects with a team of 30 people. -Handled day-to-day project operations, coordination with suppliers and contractors. timeline management, and -Ensured all projects were completed smoothly, on time, and within scope. -Demonstrated strong leadership and problem-solving skills in a high-pressure environment. January 30 2023 – January 30 2024 Alorica Philippines Customer Service Representative -Deliver ed excep tional cus tomer serv ice via inbo und calls , add res sing billin g concerns , techn ical is sues , and offer ing promotional solutions. -Consi stently met and exceeded sales targets by ef fectively identifying cus to mer need s. -Pr omoted to Mentor role to as sis t and tr ain new hires during nes ting, pro vid ing supp ort in live calls , co nflict res olution, and sales strateg ies. -Pla yed a key role in enha ncing customer satisfaction. St. Cris Builders Const. Company Project Coordinator team performance and June 20 – July 15 2022 - Coordinated small-scale project tasks from planning to completion. -Responsible for timelines, resource coordination, and stakeholder communication. -Ensured successful, on-time delivery of each project with attention to detail and team collaboration. SKILLS & TOOLS CRM Platforms (Zendesk, Salesforce, or similar) Omnichannel Communication (Phone, Email, Chat, Social Media) Microsoft Office & Google Workspace Technical Troubleshooting & Customer Resolution Sales & Upselling Techniques Team Mentoring & Training Construction Project Management Time Management & Task Prioritization Excellent Written & Verbal Communication PERSONAL INFORMATION Place of Birth : Makati City Citizenship : Filipino Gender : Male Religion : Catholic Age : 24 Years old Height : 5’9 Date of Birth : September 9, 2000 Civil Status : Single Celes Cha Milktea House January - May 2021 Barista/Cashier/ -Provided excellent customer service in a fast-paced café environment, taking and preparing orders efficiently. -Handled various responsibilities including cashiering, inventory restocking, cleaning, and customer interaction. -Maintained cleanliness and quality standards while multitasking during peak hours. - Contributed to a welcoming environment and positive customer experience. Daniel’s Canteen January 2019 - January 2020 Cashier/ Canteen Staff -Worked at a privately-owned canteen, assisting with food prep ar ation, serv ing, and cus to mer order s. - M a i n t a i n e d c l e a n l i n e s s a n d or g a n i z a t i o n o f t h e k i t c h e n a n d dining area. - H e l p e d m a n a g e da i l y o p e r a t i o n s a n d s u p p o r t e d p e a k - t i m e service ef ficiently. -Developed interpersonal and customer service skills in a fastpaced food service setting Armstrong Builders Company Corp. 2018 Timekeeper February - August -Maintained accurate records of employee attendance and work hours at a construction site. -Prepared daily and weekly reports for payroll and project tracking. -Coordinated closely with supervisors to ensure efficient scheduling and manpower allocation. -Supported administrative tasks and documentation within the construction team.